Sr Director, Client Delivery Executive

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What success looks like in this role:

Role Summary

Provides leadership and oversight for the US&C Client Delivery Operations team. Partners closely with regional client management to develop strategy and resolve customer delivery issues in order to achieve operational plan (OP) financial outcomes. Oversees client engagement to ensure successful implementation, training, and adoption of company products and services. Drives Operational Excellence (OX) and takes ownership of client issues throughout the deployment process through to resolution.

Job Description

Coach and mentor a large team of Client Delivery Executives (CDEs) and CDE Leaders who serve as primary client contacts for daily service operations
Solve complex, largescale enterprise problems across matrixed organizations
Own delivery performance and achieve target margins for a business exceeding $500M in annual revenue, driving margin improvement initiatives across account portfolios
Interface with customer architecture teams and senior leadership on emerging technologies, assess relevance to client environments, and recommend roadmaps
Build, grow, and strengthen strategic partnerships with a portfolio of clients while meeting top and bottomline objectives
Lead and manage technical teams operating in blended onsite and offshore delivery models
Demonstrate excellent written, verbal, and presentation communication skills
Manage executivelevel (CxO) client relationships, including presenting operational and strategic reviews to senior stakeholders
Drive Service Excellence Principles (SIP) for underperforming or financially challenged accounts
Ensure client satisfaction improvement plans are in place and executed to increase Net Promoter Score (NPS)
Oversee resource management and professional development across the organization
Monitor delivery quality and client satisfaction through direct engagement with key stakeholders
Provide guidance to Client Delivery Executives on optimal alignment of service offerings
Evaluate performance of direct reports and provide coaching using the Unisys performance management process
Develop succession plans for own role and ensure succession planning for critical organizational roles
Act as a strategic advisor to the executive leadership team
Be recognized as an influential and strategic leader internally and externally with clients

You will be successful in this role if you have:

experience

15+ years of relevant experience with 10+ years in senior leadership roles
Proven P&L ownership for businesses exceeding $500M annually
Demonstrated expertise in contract management and contract negotiations
Senior executive delivery leadership with growth and sales experience
Proven experience building and sustaining Csuite (CxO) client relationships
Experience with global delivery models and delivery methodologies
Proven leadership of 2,000+ onsite and offshore resources within a matrixed organization
Willingness to travel domestically and internationally to client and delivery locations
Selfstarter with an entrepreneurial mindset who can also lead diverse teams toward shared goals
Resultsdriven leader with a strong sense of urgency who thrives in a fastpaced, clientcentric environment

Skills

Expert influencing and communication skills
Strong client engagement and relationship management expertise
Advanced analytical and problemsolving skills
Expertise in managing large, complex budgets and P&L responsibilities
Ability to create and execute comprehensive operational and strategic plans
Proven capability to engage senior customer leadership and influence business priorities and direction

education

Bachelor’s degree required; graduate degree preferred

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

To help us track our recruitment effort, please indicate in your cover/motivation letter where (usajobvacancies.com) you saw this job posting.

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