Sr. Field Ops Training Coordinator

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

About the Role:

We’re looking for a dynamic and driven Senior Training Coordinator to join our Field Ops Training team. This role is ideal for someone who thrives in a fast-paced environment, has a passion for helping others grow, and can confidently facilitate in-person training and coaching sessions for new and existing Field Technicians. If you’re a strong communicator, natural leader, and adaptable problem-solver, we’d love to meet you.

What You’ll Do:

• Facilitate engaging, hands-on, in-person training sessions for new hire Field Technicians
• Demonstrate and coach technical skills required for success in the field
• Manage and execute local training programs from start to finish
• Partner closely with local Field Operations leadership and teams to support ongoing development and performance
• Track training progress and provide feedback to trainees and stakeholders
• Continuously assess and improve training programs to meet business needs and drive results
• Represent the Training team with professionalism and a commitment to excellence

What We’re Looking For:

• Proven experience in training facilitation and/or program management
• Strong communication and interpersonal skills
• Ability to manage multiple projects and adjust quickly to changing priorities
• Coachable, collaborative, and open to feedback
• Technical knowledge or experience in Field Operations is high preferred
• Previous experience at Vivint or in a similar field service industry preferred
• Project management skills are a bonus

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

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