Sr. SAP Program Manager

Details:

Job Summary:

We are looking for a seasoned SAP Program Manager with extensive AMS (Application Management Services) experience, particularly in managing multiple SAP projects and a strong background in SAP S/4HANA implementations. This role involves leading and overseeing post-implementation support and enhancement initiatives, ensuring efficient AMS delivery across various SAP modules while optimizing service performance in both implementation and support contexts within SAP Public Cloud environments.

Key Responsibilities:

• Act as the primary point of contact for SAP AMS activities related to S/4HANA, including implementations and support in the SAP Public Cloud.
• Lead daily AMS operations, ensuring prompt resolution of incidents, service requests, and change management, adhering to SLAs.
• Oversee delivery from both onshore and offshore teams, ensuring alignment with customer objectives and business priorities.
• Provide guidance and governance in SAP Public Cloud support models, including quarterly release management and fit-to-standard practices.
• Coordinate and monitor minor enhancements, configuration requests, and service transitions, focusing on Public Cloud standards and limitations.
• Collaborate with business and IT stakeholders to align the AMS roadmap with changing requirements.
• Track key metrics (SLA/KPI), identify trends, and implement service improvement plans.
• Manage cross-functional teams across modules such as FI/CO, FSCM, PPM, CPQ, CPI, ABAP, and others within the S/4HANA Public Cloud framework.
• Conduct regular service reviews, compliance checks, and updates for stakeholders.

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