Staff Relations Officer

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2500 people from diverse scientific, technical, managerial and professional disciplines.

The HR Management Section (HMS) provides HR services to the Agency and advice to managers in the areas of workforce planning, talent acquisition, staff relations and the business partner approach.

Main Purpose:

Reporting to the Staff Relations Specialist, the Staff Relations Officer will support managers and staff in informal resolution of grievances, contribute to the promotion of harmonious staff relations through corresponding pre-emptive activities. She/he will undertake research and draft legal documents pertaining to relevant Staff Regulations and Rules, policies, precedents and jurisprudence and best practices in the area of staff relations, including but not limited to disciplinary cases, appeals and rebuttals, and staff grievances.

Role:

The Staff Relations Officer is: (1) a specialist, providing advice in the field of labour relations and in addressing staff relations matters (2) a mediator, advising managers and staff on the prompt resolution of workplace concerns, issues and conflicts; (3) an analyst, reviewing, analysing, drafting legal documents and providing high quality professional input on matters related to staff relations and working environment.

Functions Key Results Expected:

• Liaise and mediate with disputing parties to achieve solutions to workplace concerns, including identifying options for resolution of issues on an informal basis and provide advice on conflict management and conflict prevention to managers and staff.
• Contribute to the identification of common trends and systemic issues arising from individual cases and propose feasible solutions to prevent their repeated occurrence.
• Work in close partnership with MTHR colleagues and contribute to the development and monitoring of relevant policies and sound practices to foster staff well-being and respectful relations in the workplace.
• Conduct, proactively and independently, research on policies, jurisprudence, best practices, trends, developments and practices in the area of staff relations within and outside the UN Common System.
• Ensure timely performance of the HR aspects of the grievance process, including but not limited to reviewing, fact-finding, preparing drafts and recommendations on complaints, requests for review and appeals, including preparing related legal documents, etc.
• • Monitor compliance with Agency’s policies and procedures on misconduct, harassment, sexual harassment, bullying and abuse of authority and, through close collaboration with relevant stakeholders and MTHR colleagues, contribute to the design of appropriate plans and interventions to ensure a high performing work environment and positive staff relations.
• The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2500 people from diverse scientific, technical, managerial and professional disciplines.
• The HR Management Section (HMS) provides HR services to the Agency and advice to managers in the areas of workforce planning, talent acquisition, staff relations and the business partner approach.

Qualifications, Experience and Language skills:

• Bachelor’s Degree – University degree in human resources management, law, economics or a closely related field.
• At least five years of progressively responsible experience in staff relations, human resources management, ombudsperson, mediation, or ethics;
• Experience de-escalating emotionally challenging situations and guiding workplace conflict resolution;
• Experience working in a multicultural international organization is required;
• Experience in the interpretation and application of staff regulations and rules, policies, procedures;
• Experience in drafting clear, concise and accurate documents setting out facts, analysis and conclusions;
• Proven ability to deal with confidential and sensitive issues with a high degree of tact and discretion.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Source: https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=2025/0100%20(247991)