Stand Alone Attended Donation Center Associate – Smoky Hill Donation Center

*Please Note: This position will be posted through, December 12th, 2025*

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Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Associate I, Stand Alone Attended Donation Center (ADC) – Donation Services, is typically the first point of contact for customers that are dropping off donated items at a stand-alone donations’ centers. The ADC Donation Services Associates will provide excellent and friendly customer service by greeting customers’ timely and helping the customer as needed. Customer assistance may include lifting or unloading donations from a customer’s vehicle or other areas. Associates are expected to handle goods with care, showing respect for all items donated.

ESSENTIAL FUNCTIONS:

• Provides excellent customer service, greeting customers in a timely manner.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensured that all donated items are handled with care and sorted into appropriate bins or production areas.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains donation centers’ shed and trailer where applicable.
• Follows appropriate opening and closing procedures.
• Ensure supplies are kept well stocked as necessary.
• Records and reports accurate donation count daily.
• Assist drivers in loading and unloading donations onto the truck.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all donation center policies and procedures.
• Adheres to training guidelines pertaining to accepting and handling donations.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

education:

• A High school diploma or equivalent is preferred.

experience:

• One (1) year of customer service experience is preferred.

Other:

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills; ability to log into a computer system to order supplies and send and receive email.
• Must be able to work in various outside weather conditions with varying outside temperatures*.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

• Time Management

Physical Requirements

Attachment to Job Description

Job Title: 847 – Associate I, Stand Alone ADC – Donation Services

Dept Number: Varies – Operations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over – FREQUENTLY

Moderate: 15-44 lbs – CONTINUOUSLY

Light: 14 lbs & under – FREQUENTLY

CARRYING:

Heavy: 45 lbs & over – FREQUENTLY

Moderate: 15-44 lbs – FREQUENTLY

Light: 14 lbs & under – FREQUENTLY

PUSHING/PULLING – FREQUENTLY

REACHING:

Above Shoulder – FREQUENTLY

At Shoulder – CONTINUOUSLY

Below Shoulder – CONTINUOUSLY

TWISTING – FREQUENTLY

BENDING – FREQUENTLY

KNEELING/CRAWLING – FREQUENTLY

SQUAT – FREQUENTLY

CLIMBING:

Use of legs only (stairs) – FREQUENTLY

Use of arms & legs (ladders) – OCCASIONALLY

HEARING – FREQUENTLY

VISION:

Visual, close – CONTINUOUSLY

Visual, distant – FREQUENTLY

Visual, depth perception CONTINUOUSLY

HANDS/FINGERS:

Simple grasping – CONTINUOUSLY

Fine Manipulation – FREQUENTLY

Repetitive Movements – CONTINUOUSLY

WALKING – CONTINUOUSLY

STANDING – CONTINUOUSLY

SITTING – OCCASIONALLY

SPEAKING – CONTINUOUSLY

OTHER, please describe – CONTINUOUSLY – Working in various weather conditions/varying temperatures*.