Station Manager

Job Title: Station Manager

Job Location: Atlanta, GA

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Purpose:

Lead and manage the Peoria station P&L and operations successfully via:

• Engaging people
• Growing the business (both local BC business and network business in collaboration with AFR product & DGF global network partners)
• Organizing the team for great customer service, operational quality and efficiency incl. GSC collaboration
• Managing costs and partners

Key responsibilities:

• Manage Station’s EBIT result
• Ensure employee engagement, targeting for the best results
• Ensure and Improve customer satisfaction via Service First incl. process improvements
• Drive GoGreen agenda
• Deals with local authorities and acts as a legal representative of the station.
• representative of the station towards employees, e.g. organizing company events and go-to person for station personnel on non-functional topics
• Decided upon all administrative matters at station.
• Leads negotiations with external suppliers.
• Accompanies Field Sales and Key Account Sales on visits to important clients or prospective clients (where “Station Manager” title may be beneficial to closing the deal)
• Hiring decisions at station level (although Station Manager may require formal next-level approval)
• Functional strategy decisions
• Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)
• Setting performance targets
• Evaluating performance and targets achievement
• Ensure adherence to Company policies.
• Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service.
• Collaborate with AFR product and DGF global network partners

Qualifications:

• Good understanding of freight forwarding industry
• Knowledge of station level administrative matters
• Ability to take ownership and drive station solutions independently.
• Proven track record in people management role (leadership, motivation and people skill)
• Good communication skills
• Strong Ocean Freight background seen as major benefit

Pay Range: $130,011.75 – $173,349.00+ (Based on experience)