Store Computer Operations Helpdesk

Job Description

The IT Help Desk Analyst 1N will provide The Paint Stores Group (PSG) store employees with a single point of contact to track, log, report, and resolve level one hardware and software problems through an automated problem tracking system. Help Desk hours of operation are 6:30AM-8:00PM (EST) M-F, 7:30AM-4:00PM Saturday, 9:45AM-2:00PM Sunday. Shift assignments are based on business needs; however, things may change in the future. Analysts are required to support the interim and fiscal inventory processes, which occur on a weekend in either March/April and October/November.

Responsibilities

Strategy & Planning

• Provide solutions to standard known PC problems.
• Research, diagnose, and resolve hardware and software issues with Source.
• Contribute to process improvement plans.

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Deploy service solutions that simplify processes.

Operational Management

• Troubleshoot Point-of-Sale equipment and Tint equipment (Servers/Clients and all Peripherals).
• Troubleshoot all peripherals including Credit Card Reader, POS and Tint scanner guns, Epson printers/cash drawer, Lexmark multi-function printers, AML, and Lumen support.
• Troubleshoot all wiring and cabling problems that connect all workstations, networking applications, telephone terminators and wireless network.
• Support store applications, i.e., Price Record Cards, HEARS, Onset, MMS, Microsoft Teams, EDI, PQR, BOLDOC, SherColor, Delivery, Color-eye software performance levels, Tax Record Card, Inventory, Customer Satisfaction, Product Performance Reports, and Kronos.
• Troubleshoot Color Match equipment.
• Support store openings, renovations and closings regarding computer and Lumen installations and de-installations.
• Assist various technicians (Lumen, Store Installation managers, Wachter, Everon, Landlords).

Incidental Functions 

• Assist with projects required to contribute to efficiency and effectiveness of the work.
• Some travel may be required.
• Work outside the standard 7.5-hour workday may be required. Shift adjustments to accommodate business needs including, but not limited to, evening and weekend shifts.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position has a hybrid work schedule with three days in the office and the option for working remotely two days.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The 

Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Qualifications

Formal Education & Certification

• Associate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.

Knowledge & Experience

• 0-1 year of IT or Sherwin Williams Store experience.
• Basic understanding of computer administration concepts.
• Basic understanding of LAN/WAN environment.
• Basic understanding of store network connectivity with peripheral devices.
• 0-1 year of experience with computer hardware and/or software support preferred.
• 0-1 year of customer-service related experience preferred.

Preferred Qualifications & Skills

• Conversational competency in speaking/writing Spanish is a plus.

Personal Attributes

• Competent in verbal and written communication skills.
• Ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Ability to work in a team-oriented, collaborative environment.
• Willingness to contribute time and effort to work assigned.
• Basic analytical, conceptual, and problem-solving abilities.
• Motivated to learn new tools and technologies.
• Ability to organize and assist in the execution of tasks.
• Ability to work effectively in a multi-cultural environment.
• Strong commitment to inclusion and diversity.

About Us

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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