The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.
Responsibilities:
Key Accountabilities:
Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
Partners with Store Manager to address an performance concerns with associates
Support and participate in all company training and development initiatives
Foster a positive work environment and provides direct, objective feedback in a timely manner
Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
Represent the company in a professional and positive manner
Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
Process payroll weekly
Modify schedule based on business climate
Help maintain a clean, organized, and efficient stockroom, adhering to set policies
Ensure Environment (CRE) Standards & Safety requirements are being met
Education and Experience:
High school diploma or equivalent
1-3 years previous retail experience
Must be at least 18 years of ag
Skills and Behaviors:
Excellent customer engagement
Must be detail oriented
Ability to prioritize tasks
Ability to work in team environment
Ability to give and receive performance-based feedback
Must embrace self-development
Must be an effective communicator
Must be adaptable and flexible to changing priorities
Excellent time management, planning, and organization skills
Proficient in Microsoft Office
Ability to adapt to and learn internal applications
Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs