Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Evanston, IL store located at 1725 Sherman IL 60201, and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
* a competitive base salary (54K – 55K) plus bonus package.
* a $50.00 per month cellphone data plan stipend.
* excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
* 401K with contribution match.
* 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
* Enrollment in our Cookie College learning/training platform.
* free cookies, awesome swag and so much more!
Job Duties & Position Focus:
* Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
* Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
* Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
* Manage and audit inventory to maintain proper controls.
* Create and execute fun, local marketing drops.
* Create and drive in-store recognition programs/contests.
What we seek:
*
3+ years of management/leadership
experience in a restaurant or retail establishment
* Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
* Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
* An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
* A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
* Familiarity with using commercial convection ovens – a plus