Strategic Account Director – Manufacturing

Pay: $150,000 – $180,000

The pay listed is the salary range for this position. An offer within the posted range will be determined based on several factors, including but not limited to, the individual’s qualifications, education, relevant experience, and geographic location. This range is provided in accordance with California’s pay transparency laws.

You may be eligible to participate in a Company incentive or bonus program.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits jobs-near-me.org Staff & Management

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Join a team with one shared mission – to make a difference, every person, every day. 

We are more than 100,000 team members strong, from all backgrounds and corners of the world, with the talent, experience and compassion that enables us to make an impact. For thousands of clients across the U.S. and in more than 20 global locations, ABM takes care of the people, spaces and places that matter most. We also take care of our team members —ensuring our company is a great place to work, and our communities are safer, healthier, and more sustainable places to be. Every team member at ABM can make a difference. Every day. We cultivate a culture where our team members feel seen, heard, and valued and can grow a career and a future with us. 

The Strategic Accounts Director is a skilled account management leader within Manufacturing and Distribution. He or She has a focus on the growth and expansion of strategic accounts and driving cross-solutioning and ABM Plus across those accounts. This individual should have experience developing strong relationships with complex accounts with service locations in multiple states, managing key sales performance metrics, and driving a high standard of quality for our most valued accounts across North America, the UK and Ireland. 

The executive in this position will be responsible for generating client growth, expansion, and retention strategies for ABM, focused on high growth, multi-regional client profiles, including all Manufacturing and Distribution industry markets, and Data Centers as appropriate. The key focus will be expanding each client to include at least one technical solution on a recurring basis, and expanding non-technical solution service lines throughout the US, UK, Ireland and Canada

The Strategic Accounts Director will be an expert in the ABM customer journey by becoming familiar with our customer needs and buyer personas and implementing strategic programs to drive value for our clients. This leader must work to develop both a strong internal and external network of critical stakeholders to help gain insights and formulate growth and retention strategies. Must demonstrate a proven ability to gain influence and collaborate across key functional areas including operations, sales, finance, client experience, all Technical Solutions and Business & Industry groups, human resources and safety. 

The successful candidate will have the ability to act both strategically and tactically, in conjunction with a passion for driving growth, expansion, and customer service results for an entire team. 

• Essential Functions Lead a Strategic Accounts program with focus on cross functional IG partnerships within MND, ATS, BNI and client experience.
• Build a pipeline of opportunities that enables meeting/exceeding minimum growth and expansion of $40M+ /annually 
• Build flexible teams of professionals to identify, qualify, develop and provide technical solutions to existing ABM clients.
• Identify Upstreaming opportunities that complement existing products and services to create new customer value. For example, by partnering with other companies to develop new products or finding new ways to market existing products or services.
• Client Account Management: Monitor budgets and mitigate scope deviations.
• Lead conflict resolutions.
• Ensure appropriate project resourcing.
• Drive client engagement and assign team roles.
• Review workplans, proposals, and deliverables.
• Work with Customer Experience and other Quality Assurance functions to best measure and improve quality of service for our clients 
• Maintain the highest degree of customer satisfaction for all strategic accounts 
• Build and maintain key customer relationships, while ensuring that all key client contacts have at least 1 additional strong ABM relationship; develop and implement strategies for expanding the company’s customer base.
• Ensure all team members meet or exceed their pipeline generation goals, outreach metrics, and ultimately deliver revenue for ABM.
• Create and guide strategy across Industry Groups; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
• Develop service offerings and work in alignment with Sales to build or execute on strategic business lines that drive revenue
• Increase market share, and ensure attainment of company sales goals and profitability.
• Demonstrate the ability to work with a diverse set of business unit leaders within a matrixed IG and shared services environment. 
• Assess market potential and identify new business opportunities and synergies.
• Special projects and other duties as assigned.

Required Qualifications Enter required educational requirements and prior work experience requirements to perform this position below:Education: Bachelor’s degree in Business or related area preferred.

Experience: 

Strong and verifiable track record of success focused on the successful delivery of services required.

7 years of experience in facility services, or a closely related field is required.

Must have a minimum five (5) years’ experience, within the Manufacturing & Distribution sector in a relevant role or job area.

Experience required in working directly with key stakeholders including customer executive management personnel.

Build relationships with existing clients to maintain present business and to facilitate add-on business and services.

Strong presentation skills and communication.

5+ years of ABM experience and strong network

Proven ability to adapt business models to evolving and changing client mix

5+ years of proven pipeline management success of at least 30M+ 

• Skilled in Value and Access deliverables: pricing, launching strategies, value communications.
• Aligns with company values: Trusted, Innovative, Collaborative.
• Agile, creative, and innovative.

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