Senior Customer Success Manager – SaaSJoin a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.About the company
Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
Recently received significant investment, driving product innovation and team growth
Known for a supportive culture where employees stay and progress in their careers
Opportunity to be part of a company making waves in its industry
About the role
Act as a strategic partner for high-value clients, ensuring long-term success and business growth
Lead key client interactions and communicate between internal teams and external clients to provide tailored solutions
Develop and execute strategic account plans to deliver short, medium, and long-term value for clients
Use data-driven insights to recommend optimizations and help clients maximize the value from the company’s solutions
Collaborate with internal teams to align company offerings with client needs, and help drive impactful results
Opportunity to manage a team of CSM’s and career progression to Chief Client Officer, leading the Client Success department
About you
Strong commercial acumen with experience calculating ROI for high-value clients
Leadership experience, including managing teams and influencing internal stakeholders
Exceptional client relationship and stakeholder management skills
Proven ability to drive customer-centric initiatives and work on multiple high-pressure projects
Strong understanding of technology, with a proactive attitude towards learning and development
Experienced in presenting and influencing senior-level stakeholders, with excellent communication skills
Package
Salary up to £65,000
Hybrid working model: 2-3 days a week in the office
A clear path for career progression path to Chief Client Officer, leading the Client Success department within next 3 years!
Expected salary
£65000 per year
Location
Crewe, Cheshire
Job date
Sat, 28 Dec 2024 08:30:01 GMT
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