Student Retention Officer – Leeds

Job title:

Student Retention Officer – Leeds

Company

Global Banking School

Job description

You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem-solving mindset.Please note: This role is fully OnsiteROLE AND RESPONSIBILITIES:

• Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods

• Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students

• Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage

• Assist with the collection of operational data, and to proactively work to improve KPI performance

• Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate

• Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values

ESSENTIAL SKILLS AND EXPERIENCE:

• Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role

• Strong communication skills both in writing, over the phone and in person

• Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.

• High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.

• Ability to work well as part of a team, and contribute positively to team culture

• Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.

OTHER INFORMATIONThe candidate will also be expected to demonstrate their commitment:to GBS values and regulations, including equal opportunities policy.the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.#IndeedAprilThis role is not for eligible sponsorship!

Expected salary

Location

Leeds

Job date

Wed, 30 Apr 2025 01:34:59 GMT

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