Student Service Coordinator (Remote)

eLearning

Mizzou Online’s Recruitment and Student Services team seeks a higher education professional who provides exceptional customer service. The ideal candidate will be an individual with a gift for conversation and listening who will help prospective and newly admitted online students explore and navigate online degree programs, costs, career-oriented outcomes, and help to manage expectations related to completing a program online. Your work with individuals at the inquiry, Application, admission and initial enrollment planning stage will directly contribute to online student enrollment and persistence across the University of Missouri campus.

The Student Service Coordinator I will also be required to attend the annual on-site Mizzou Online All Staff Retreat and other on-site events as business needs dictate. Travel for this position is expected to be minimal.

The ideal candidate will have the following qualities:

• Gift for conversation and listening
• Helpful attitude
• Self-starter
• Open-minded and adaptable
• Flexible
• Collaborative and willing to be a team player
• Critical Thinker

Key Responsibilities:

• Provide exceptional customer service to prospective students and current students seeking enrollment in online degree programs.
• Assist inquirers, applicants and admitted students with the information they seek regarding campus applications, admission processes, program-specific requirements, unofficial transcript evaluations and degree outcomes via phone, email, and text.
• Investigate answers to student questions by exploring campus websites, internal systems, connecting with academic units and departments when information is not easily accessible.
• Ensure frequent, quality interactions with a nimble and timely approach to prospective and current student responses driven by campus and program-specific automated outreach.
• Participate with the team in strategic planning to optimize successful pathways for students.
• Make intentional connections with prospective and current students through text, email, phone, and appointment offerings to create and maintain positive relationships with students.
• Incorporate a student-centered mindset when working with students.
• Maintain records related to student conversations in appropriate campus systems to document the support students received from our office. Ensure data integrity, confidentiality, and compliance with institutional policies.
• Collaborate with the team to develop and refine communication and outreach strategies that guide prospective students from inquiry through application and initial enrollment.
• Attend education recruitment events, program information sessions, and similar virtual events as business needs dictate.
• Provide coverage for our frontline Student Support team when applicable.
• Attend professional development sessions focused on enhancing student recruitment strategies.
• Other duties as assigned to support the mission and purpose of Mizzou Online.

Monday – Friday, 8AM-5PM CST

A Bachelor’s degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

• Excellent verbal & written communication skills
• Basic proficiency with Slate
• One or more years of remote work experience
• Post-graduate education
• Experience in higher education: preferred fields of admissions, recruitment, or advising
• Demonstrated experience communicating with students, campus representatives, external stakeholders, and team members.
• Excellent time management skills
• Commitment to supporting students of various backgrounds
• Ability to collaborate cross-functionally

Salary Range: $19.47 – $20.65 per hour
Grade: GGS 008
University Title: Student Service Coordinator I
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Resume and Cover Letter

In your cover letter, please address the questions below, be specific, using examples from your own experience.

• Describe a time when you took initiative in supporting a student with a complex situation. How did you approach researching their questions, and what steps did you take to ensure they received thorough, accurate support?
• Our team often jumps in to support each other and take on new projects as needs arise. Can you share an example of how you’ve collaborated with colleagues to build relationships, solve problems, and contribute beyond your core responsibilities?
• What motivates you to work with prospective students, especially those considering online or non-traditional pathways, and how do you adapt your approach to meet their individual needs while ensuring they feel valued by you and the institution? Please share an example that shows how you balance genuine care with recruitment responsibilities.

• This recruitment is managed by the Office of Human Resources at the Columbia Campus. For application questions please contact OHR at 573-882-7976.
• Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.