Student Services Coordinator

Job title:

Student Services Coordinator

Company

EF Education First

Job description

DescriptionPosition at EF International Language CampusesJOB DESCRIPTIONJob Title: STUDENT SERVICES COORDINATORLocation: EF International Language Campus – Pullens Lane – Oxford – UK/IREReporting to: STUDENT SERVICES MANAGER / DIRECTOR OF STUDENT SERVICESSummary:Full-time, 5 days per week – 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm or 9:30am to 6:30pmPermanentMon – Fri (weekend and out-of-hours work will be required)Emergency phone duty per rotaCore Skills/ Requirements:

• Excellent customer service skills, communication & people skills
• Experience and/or training in student welfare and customer experience
• Hands on approach to work with willingness to take on and accomplish any task in a timely manner
• Sociable, outgoing & confident personality
• Highly motivated, energetic, positive with mature, common-sense approach
• Strong administrative skills with a high attention to detail
• Enjoy working in a demanding, varied environment
• A team player who can bring energy and positivity across all teams
• Creative & energetic with lots of common sense as key
• Sales focused and target driven
• Ability to handle difficult situations with ease, remaining calm & positive under pressure
• Flexible attitude to work and creative problem solver
• Have the right to live and work in the country of employment

Objectives:

• To be the ambassador of customer service in the school
• To maintain visa compliance in accordance with UKVI policies
• To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare
• To support the student services manager in delivering the highest customer experience
• To maintain EF policies, regulations, and Golden Rules
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To promote the best image of the school in the local community through contact with suppliers and other community contacts
• To support welfare provision in the school
• To ensure customer satisfaction with their overall experience
• To support the running of reception and ensure first class customer service across the school
• To support the administration of the school to ensure all departments run smoothly and effectively
• To ensure all health and safety requirements, accreditation and local laws are adhered to

Main Responsibilities:

• Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
• Visa Compliance
• Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
• Manages and acts as a mentor as part of the mentor programme
• Manage student visas and assist them when necessary
• Delivers excellent customer service to students, staff and colleagues from sales offices
• Organise weekly intakes

Visa Compliance:

• Manage the issuing of CAS numbers for EF Oxford, ensuring EF guidelines are adhered to UKVI immigration rules;
• Ensure documentation and record keeping is accurate and complete across all departments;
• Main user of the sponsor management system; produce reports for the UKVI and statistics for internal use;
• Supervise students’ re-registration and assist with weekly intake of new students, with specific responsibility for passport & visa checks, copying & effective filing immigration documents;
• Oversee the application for and collection of Biometric Residence Permits where required;
• Assist students with visa extension/amendments and drafting correspondence to the UKVI;
• Monitor UKVI legislation, join relevant meetings and recommend updates to EF’s policy and procedures as appropriate;
• Establish and implement processes for compliance with any changes in UK immigration legislation;
• Train all school departments and staff, with Student Services Manager on compliance issues, offering support and assistance as needed in Oxford and partner schools;
• Offer advice and support to sales offices, school staff and students as needed, particularly regarding immigration related queries;

Student Services:

• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To ensure excellent welfare provision in the school
• To oversee the welfare phone during office hours
• Is available to speak to students and keeps accurate records of conversations, logging on Elektra where appropriate
• Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards
• Maintains welfare file including contact list to ensure information is readily available
• Ensures concerns are escalated to manager/sales offices where appropriate
• Is a Safeguarding Officer
• Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place
• Assists with first week chats and ensures any concerns raised are followed up by the appropriate department
• Attends student council meetings and follows up customer support suggestions
• Manages and promote weekly/annual events in school throughout the year
• Assists with visas, bookings, and transfers when necessary

General:

• Participates in Fam Tours for visiting sales staff
• Participates in weekly departmental meetings, and central meetings as and when required
• Active follow up of customer experience in the school
• Managing reception including answering phones and external enquiries
• Be the face of the school to students, staff and visitors
• Shares emergency on call duties with other school staff
• Attends external trainings where necessary and in school departmental meetings when required
• Supports other teams and covers other departments in case of staff absences

Expected salary

Location

Oxford

Job date

Thu, 14 Nov 2024 23:20:04 GMT

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