DescriptionPosition at EF International Language CampusesJOB DESCRIPTIONJob Title: STUDENT SERVICES COORDINATORLocation: EF International Language Campus – Pullens Lane – Oxford – UK/IREReporting to: STUDENT SERVICES MANAGER / DIRECTOR OF STUDENT SERVICESSummary:Full-time, 5 days per week – 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm or 9:30am to 6:30pmPermanentMon – Fri (weekend and out-of-hours work will be required)Emergency phone duty per rotaCore Skills/ Requirements:
Excellent customer service skills, communication & people skills
Experience and/or training in student welfare and customer experience
Hands on approach to work with willingness to take on and accomplish any task in a timely manner
Sociable, outgoing & confident personality
Highly motivated, energetic, positive with mature, common-sense approach
Strong administrative skills with a high attention to detail
Enjoy working in a demanding, varied environment
A team player who can bring energy and positivity across all teams
Creative & energetic with lots of common sense as key
Sales focused and target driven
Ability to handle difficult situations with ease, remaining calm & positive under pressure
Flexible attitude to work and creative problem solver
Have the right to live and work in the country of employment
Objectives:
To be the ambassador of customer service in the school
To maintain visa compliance in accordance with UKVI policies
To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare
To support the student services manager in delivering the highest customer experience
To maintain EF policies, regulations, and Golden Rules
To support students in their daily life and enable them to achieve the best experience and highest learning possible
To promote the best image of the school in the local community through contact with suppliers and other community contacts
To support welfare provision in the school
To ensure customer satisfaction with their overall experience
To support the running of reception and ensure first class customer service across the school
To support the administration of the school to ensure all departments run smoothly and effectively
To ensure all health and safety requirements, accreditation and local laws are adhered to
Main Responsibilities:
Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
Visa Compliance
Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
Manages and acts as a mentor as part of the mentor programme
Manage student visas and assist them when necessary
Delivers excellent customer service to students, staff and colleagues from sales offices
Organise weekly intakes
Visa Compliance:
Manage the issuing of CAS numbers for EF Oxford, ensuring EF guidelines are adhered to UKVI immigration rules;
Ensure documentation and record keeping is accurate and complete across all departments;
Main user of the sponsor management system; produce reports for the UKVI and statistics for internal use;
Supervise students’ re-registration and assist with weekly intake of new students, with specific responsibility for passport & visa checks, copying & effective filing immigration documents;
Oversee the application for and collection of Biometric Residence Permits where required;
Assist students with visa extension/amendments and drafting correspondence to the UKVI;
Monitor UKVI legislation, join relevant meetings and recommend updates to EF’s policy and procedures as appropriate;
Establish and implement processes for compliance with any changes in UK immigration legislation;
Train all school departments and staff, with Student Services Manager on compliance issues, offering support and assistance as needed in Oxford and partner schools;
Offer advice and support to sales offices, school staff and students as needed, particularly regarding immigration related queries;
Student Services:
To support students in their daily life and enable them to achieve the best experience and highest learning possible
To ensure excellent welfare provision in the school
To oversee the welfare phone during office hours
Is available to speak to students and keeps accurate records of conversations, logging on Elektra where appropriate
Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards
Maintains welfare file including contact list to ensure information is readily available
Ensures concerns are escalated to manager/sales offices where appropriate
Is a Safeguarding Officer
Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place
Assists with first week chats and ensures any concerns raised are followed up by the appropriate department
Attends student council meetings and follows up customer support suggestions
Manages and promote weekly/annual events in school throughout the year
Assists with visas, bookings, and transfers when necessary
General:
Participates in Fam Tours for visiting sales staff
Participates in weekly departmental meetings, and central meetings as and when required
Active follow up of customer experience in the school
Managing reception including answering phones and external enquiries
Be the face of the school to students, staff and visitors
Shares emergency on call duties with other school staff
Attends external trainings where necessary and in school departmental meetings when required
Supports other teams and covers other departments in case of staff absences
Expected salary
Location
Oxford
Job date
Thu, 14 Nov 2024 23:20:04 GMT
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