Subrogation Customer Support Specialist

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

About the Opportunity

Subrogation Research and Creation Specialists handle inbound calls, initiating new files, and identifying potential Subrogation claims. This role requires strong communication, analytical thinking, and attention to detail to ensure accurate file setup, effective documentation, and early recognition of recovery potential.

What you’ll do

• Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies.
• Create new claim files with accurate and complete information.
• Regularly accesses client systems to gather information used to create inventory.
• Uses multiple computer systems to review claim data and work efficiently.
• Will be available to work the hours of 9a – 6p, 10a -7p or 11am – 8pm EST times.

What experience you bring (Role Requirements)

• High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
• Professional communication skills
• Strong analytical skills, attention to detail and ability to adapt to new tasks
• Strong organizational skills
• Excellent written and verbal communication skills
• Word and Excel proficiency required

What Success Looks Like…

After 3 months

You will have a strong understanding of the role.

You begin building relationships and collaborating with peers.

You develop effective time and priorities management.

You receive initial feedback about your performance and are using it to improve.

You’ve gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.

You have established a strong network of internal relationships and are recognized as a key collaborator.

You’ve been entrusted with greater responsibility indicating the company’s confidence in your abilities.

You see opportunities for career progression and personal development.

Pay range: $25.00/hour with quartelty bonus opportuntiy. This is a non-exempt position.

What’s in it for you

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options