Summer Welcome Center Concierge – Marblehead YMCA

Now Hiring: Member Concierge

YMCA of the North Shore

Are you someone who naturally enjoys helping others and making people feel welcome? Do you thrive in a fast-paced environment and love delivering exceptional customer service? If so, the YMCA of the North Shore has the perfect opportunity for you!

As a Member Concierge, you’ll be the friendly face that greets members and guests and helps create a warm, inclusive experience from the moment they arrive. This role supports both our outdoor pool and Welcome Center operations, helping members connect with programs, services, and the Y community.

Typical Shifts

• Outdoor Pool: 12:00 PM – 7:30 PM
• Welcome Center: 5:00 PM – 9:30 PM
• Weekend availability is required

This is a great opportunity for individuals interested in customer service, sales, nonprofit work, or community engagement.

What You’ll Do

• Welcome members and guests with friendly, professional service
• Manage check-in operations at the outdoor pool and Welcome Center
• Monitor the pool deck and assist with waitlist management
• Answer questions and resolve member concerns with care and discretion
• Support cleanliness and risk management standards
• Build relationships that create a strong sense of belonging

What We’re Looking For

• Must be 16 years or older
• Must be available to work weekends
• Strong customer service and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Basic computer skills
• Positive, energetic, and solution-oriented mindset

Why Work at the Y?

• Free YMCA membership and employee discounts on programs
• Paid training and professional development
• Opportunities for advancement across seven YMCA locations
• 12% employer-funded retirement plan (once vested, no match required)
• Sick time accrual
• Supportive, mission-driven team environment

Join us and be part of something bigger-where your work makes a meaningful impact every day!

FLEXIBLE- Willing to pick up shifts

• Must be at least 16 years of age
• Basic knowledge of computers
• We have various open shifts, and weekends are a must

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran’s status.