Supervisor Ambulatory Clinic

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<div class="isg-job-description“>Location: Moody Outpatient Center
PRIMARY PURPOSE: Supports clinic leadership with managing business and operational functions across ambulatory clinics, including stand-alone multi-specialty community clinics and campus-based specialty clinics. Responsible for supervising business and operations staff, ensuring high performance in key areas such as patient access, registration, productivity, revenue cycle processes, and front-end operational efficiency. Serves as a frontline leader supporting daily operations and the execution of clinic goals.
MINIMUM SPECIFICATION
education:

• Bachelors degree in business administration, healthcare administration, or related discipline preferred.

experience:

• Five (5) years of progressively responsible experience in ambulatory operations, revenue cycle, or clinic management required.
• Two (2) years of supervisory or leadership experience overseeing operational or business support staff in a healthcare setting or four (4) years of healthcare related experience in an ambulatory clinic setting required.
• Prior experience with registration, scheduling, patient access, and revenue cycle processes in a clinic environment required.

Equivalent Education and/or Experience:
NONE
Certification/Registration/Licensure:

• None required.

Skills or Special Abilities:

• Strong understanding of ambulatory clinic business operations, revenue cycle, and registration workflows.
• Demonstrated leadership and team management abilities with a focus on staff development and accountability.
• Ability to analyze operational performance and implement process improvements to increase efficiency and financial results.
• Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines with diverse staff, clinical teams, and leadership.
• Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships with diverse groups across and beyond the organization.
• Ability to balance daily operational oversight with supporting strategic initiatives set by clinic leadership.
• Ability to work in challenging situations involving competing interests, and high level-interdisciplinary groups.
• Excellent time management and organizational skills with the ability to manage multiple demands and respond to rapidly changing priorities.
• Knowledge of regulatory requirements and standards applicable to the healthcare environment.
• Proficiency with Microsoft Office, practice management systems, electronic health records, and office productivity tools. Ability to learn new software programs.

RESPONSIBILITIES:
Clinic Operations

• Supervise daily activities of business and operational staff, including medical practice assistants and other front-desk/administrative roles.
• Ensure timely and accurate registration, scheduling, point-of-service collections, work queues, and front-end revenue cycle activities.
• Support clinic leadership with achieving operational goals related to access, productivity, financial performance, and patient satisfaction.
• Monitor and improve clinic workflows to maximize operational efficiency and support clinical teams in delivering care.
• Collaborate with revenue cycle teams to ensure compliance with billing and reimbursement processes.
• Serve as a key contact for resolving operational issues, escalating to clinic leadership as appropriate.
• Support staffing coverage, scheduling, and frontline decision-making to ensure continuous clinic operations.
• Participate in initiatives to improve patient access, clinic throughput, and staff satisfaction.
• Oversee ordering and management of clinic supplies to support daily operations.
• Serve as the first line for customer relations and service recovery for the clinic.

Regulatory

• Ensure operations are carried out in compliance with regulatory agency and accreditation standards.
• Works collaboratively with others to validate and sustain compliance with regulatory and accreditation standards.
• Conducts routine compliance or operational audits to identify gaps and implement remediation plans when necessary.
• Works collaboratively with leadership and/or Compliance to investigate and respond to matters of concern or alleged violations taking corrective action as necessary.
• Provides timely and accurate responses to requests for information from regulatory agencies and accrediting bodies.

Fiscal Management

• Promote activities to achieve operational efficiency.
• Manage staffing levels within established targets.
• Analyze operational reports, productivity metrics, and revenue cycle data; recommend and implement corrective actions as needed.
• Collaborate with revenue cycle teams to ensure compliance with billing and reimbursement processes.

Talent Management

• Recruit and retain talent with a variety of backgrounds, skills, experiences, and viewpoints that reflect the communities we serve.
• Promote and support a culturally welcoming, inclusive, collaborative, and highly engaged work environment where everyone feels empowered to bring their full, authentic selves to work.
• Ensure compliance with mandatory requirements and that required licensure, certification, and/or registry are current and in good standing for all employees.
• Annual performance appraisals are completed timely.
• Provide coaching, performance feedback, and training to business staff to foster employee engagement, accountability, and high performance.

Professional Accountability

• Acts with the highest integrity and ethical standards while adhering to Parkland’s mission, vision, and ICARE values.
• Adheres to organizational and department policies, procedures, and guidelines.
• Completes assigned training, self-appraisal, annual health screening and other mandatory requirements timely.
• Attends required meetings or events.
• Recognizes and communicates ethical and legal concerns through the established channels of communication.
• Demonstrates accountability and responsibility by independently completing assigned work and projects on time.
• Provides timely responses to requests for information.
• Maintains confidentiality at all times.
• Performs other work as requested that is reasonably related to the employees’ position, qualifications, and competencies.

Requisition ID: 992063
EOE M/F/D/V

 

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