Supervisor, Charter Support

Job title:

Supervisor, Charter Support

Company

Canadian North

Job description

Description :The Supervisor, Charter Support will set performance standards for tasks, jobs and roles of the Charter Specialists while actively participating in the day-to-day functions of the charter department. Beyond maintaining the highest levels of operational excellence within the charter department, the Supervisor is responsible for two key areas: reporting to and coordinating efforts on behalf of the Manager, Charter Support and meeting or exceeding the expectations of our Charter clients with a focus on responsiveness and customer service.Reporting to: Manager, Charter Operations*Non-bargainingDUTIES AND RESPONSIBILITIES:Must be able to perform, but not limited to the following duties and responsibilities:

• Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety
• Provide supervisory support and coach all Charter Specialists through all phases of charter operations
• Monitor employee productivity and provide constructive feedback
• Liaise with Operations Control Centre; charter customers; and sub-contractors as required;

• Monitor all charter flights in Aims, including sub-contractors
• Provide leadership and assistance during irregular operations of charter flights
• Schedule staff and assign to check in, arrivals and departures
• Ensure appropriate level of staff is available for check-ins, departures and arrivals
• Ensure appropriate level of staff is available to receive and input client manifests
• Routine checks and audits, ensure rosters are being completed and signed off
• Cover for charter manager in his absence
• Complete all training courses required for the position
• Other duties as assigned and/or Charter specific by charter manager

SKILLS AND QUALIFICATIONS:Include, but not limited to, the following minimum skills and qualifications:

• Post Secondary Education (2 years)
• One (1) year of previous leadership experience
• Familiarity with company policies and legal guidelines of aviation
• Relative or industry experience in Reservations and Workforce Logistics
• Knowledge of SABRE, CYRIS, DAWINCI and ILOGISTICS computer systems considered an asset
• Must have the ability to quickly learn systems, processes and procedures
• Available to work Monday to Friday, stats, evenings, weekends and on call as required
• Excellent interpersonal and communication skills
• Ability to work well under pressure and meet strict deadlines
• Ability to work productively in a team environment
• Outstanding organizational and leadership skills
• Previous experience leading and managing a team considered an asset
• Strong analytical skills, well organized, detail-oriented with an ability to prioritize workload
• Proficient in Microsoft Office Suite
• Ability to communicate in Inuktut a definite asset
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Closing Date: September 11, 2024

Expected salary

Location

Calgary, AB

Job date

Fri, 06 Sep 2024 01:40:39 GMT

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