Supervisor – EVS

Why Bally’s:
Welcome to Bally’s Chicago Casino, where our management team brings extensive and diverse expertise in development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. At Bally’s Chicago, we pride ourselves on our collaborative approach, ensuring the precise and efficient development and management of our unique food and beverage offerings, which allows us to deliver exceptional results consistently.
This is an exciting time to join Bally’s Chicago team as we forge forward with building our legendary and one-of-a-kind 1.8-billion-dollar project right on the historic Chicago River. Be a part of history!

The Role:
As an EVS Shift Supervisor at Bally’s, you will play a huge role in the welcoming experience of our guests by creating a clean and safe environment.

Responsibilities:
* Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
* Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
* Assist with developing, implementing, and enforcing, policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals
* Select, train, and develop team members through education, training, coaching, and corrective action
* Monitor labor resources to ensure maximum effectiveness in guest services
* Produce and maintain a clean and safe environment
* Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs
* Investigate and resolve guest and team member complaints related to the EVS matters
* Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained
* Ensure storage closets are properly stocked with supplies and all equipment is properly maintained
* Issues and collects master keys
* Perform other duties as assigned

Qualifications:
* Must be 21 years of age or older
* Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
* High school or equivalent is required; Bachelor’s Degree is preferred
* Must be proficient in the entire Microsoft Suite
* Must have excellent communication, organization, and interpersonal skills
* Must have excellent problem-solving skills and must be able to work with shifting priorities
* Must be able to work flexible shifts, including weeknights, weekends, and holiday

What’s in it for you:
* Competitive Salary with annual performance reviews
* Comprehensive health coverage plan that includes medical, dental, and vision
* 401(K)/ Company Match
* Access Perks and Childcare discounts

Work Environment:
* Frequently required to stand, walk, and sit for prolonged periods of time
* Occasionally required to work at heights above 10 feet high
* Frequently required to lift items up to 30 pounds
* Occasionally required to push or move items up to 100 lbs
* Frequently required to reach overhead
* Occasionally required to work in confined, small areas for long periods of time
* You may be exposed to bright lights, loud noise, and stressful situations in this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!