Supervisor Policyowner Operations – Remote

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In this role, you’ll: coach and support frontline associates, helping them grow while fostering a positive, inclusive, and high-performing team culture. You’ll oversee daily operations with a focus on efficiency, customer satisfaction, and continuous improvement while creating a workplace where people feel valued, empowered, and motivated to do their best work.

WHAT WE CAN OFFER YOU:

Estimated Salary: $66,500 – $90,000 plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

Lead with Vision and Impact: Champion talent development and strategic direction across Policyowner Services. You’ll play a key role in coaching, performance management, and HR decision-making-ensuring your team thrives and aligns with organizational goals.
Drive Strategic Projects and Financial Stewardship: Take ownership of high-impact projects, from planning through execution. You’ll lead budget development and reconciliation efforts, while embedding risk strategies that enhance operational efficiency and financial sustainability.
Ensure Compliance and Operational Integrity: Monitor daily operations with a sharp eye on compliance. You’ll proactively address new legislation and corporate mandates, implementing process improvements that keep us ahead of regulatory expectations.
Collaborate Across Boundaries: Build strong partnerships with internal and external stakeholders-especially Underwriting and Claims-to shape risk-related policies and procedures that support enterprise-wide alignment.
Champion Operational Excellence: Use data and customer insights to identify trends, simplify processes, and launch initiatives that elevate customer and associate satisfaction, boost profitability, and reduce risk.

WHAT YOU’LL BRING:

Leadership experience: 1-2 years of leadership experience-whether directly or indirectly-demonstrating your ability to inspire, guide, and support others toward shared goals.
Well-Rounded Skill Set: A strong foundation in management, analytics, decision-making, communication, and relationship-building that helps you navigate challenges and drive results.
Influential Leadership: You’re a self-starter who takes initiative, collaborates with ease, and motivates others through influence-not just authority.
Project Agility & Resilience: You thrive in fast-paced environments, juggling multiple priorities with confidence. Your ability to plan, organize, and adapt-especially in the face of ambiguity-sets you apart.
Industry Insight & Policy Awareness: You bring a solid understanding of corporate policies and insurance operations, with a keen awareness of risk, compliance, and internal processes.
Tech-Savvy Efficiency: Comfortable working across multiple systems at once, you’re proficient with web tools, policy administration platforms, and Microsoft Office products.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Previous call center skills and experience
Previous insurance experience
Customer Service experience
Ability to learn remotely

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your Application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from ‘@mutualofomaha.com.’ We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!

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Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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