Supervisor, Room Service

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK: Room Service Supervisor

We are seeking a dedicated and experienced Room Service Supervisor to be responsible for and coordinate employee work activities within our Room Service delivery system. The ideal candidate will have a strong background in hospitality and/or healthcare and possess prior supervisory experience. This role ensures compliance with institutional policies, regulatory requirements, and maintains high standards of patient satisfaction with meal services.

Role Overview:

• Provide excellent customer service to patients.

• Manage daily staffing logistics, including break and meal assignments for staff.

• Ensure adherence to the Room Service Meal Delivery and Medication Administration (MDMA) policy and act as a liaison between nursing staff and patients as needed.

• Address and resolve patient concerns regarding meal service within 24 hours, ensuring follow-up as vital.

• Conduct daily rounds on patient units to supervise tray accuracy, food quality, presentation, and temperature, ensuring alignment with departmental standards.

• Maintain sanitation standards for patient pantries and enforce safe food handling practices.

• Inspect equipment to ensure accurate functioning.

• Participate in the interview process to identify candidates with the skills and experience that align with institutional standards and legal guidelines.

• Evaluate potential applicants against role requirements and contribute to the selection process.

• Assess and provide feedback on staff performance, aiding in the performance appraisal process.

• Document meal consumption and food waste during daily rounds, identify improvement opportunities, and submit quarterly reports to the manager

Key Qualifications:

• 4+ years of supervisory experience in hospitality (e.g., hotel, food & beverage/restaurant), healthcare, or a related service industry.

• High-energy, proactive, with a strong leadership presence and outstanding customer service skills.

• Proven track record to foster a positive, engaging, and team-oriented work environment.

Core Skills:

• Strong verbal and written communication skills, with the ability to engage effectively with employees and guests at all levels in a diligent, friendly, and service-oriented manner.

• Ability to listen actively, understand, and resolve concerns raised by team members and guests.

• Dedication to maintaining high standards in service and quality.

Additional Information:

Location: MSK’s Main Campus, 1275 York Ave, NYC.

Schedule: Full-Time 1PM -9PM flexible, rotating weekends.

Helpful Links:

* MSK Compensation Philosophy

* Review our great benefits offerings

Pay Range: $31.44 – $48.77

FSLA Status: Non-Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the Application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.