Supervisor, Telecommunications – Hybrid

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City/State

Virginia Beach, VA

Work Shift

Third (Nights)

Overview:

Overview

Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The supervisor provides direction to a team; hires, terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring, coaching and feedback to staff. The Call Center supervisor analyzes performance using state of the art communication technologies such as CMS, ACD as well as other monitoring tools. Identifies opportunities for improvement, recommends solutions, and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.

Bachelor’s Level Degree preferred. Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.

education

• High school diploma or equivalent required

Certification/Licensure

• No specific certification or licensure requirements

experience

• Call center – 2 years required

• Supervisory experience – 2 years required

• 911 dispatch experience highly preferred

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We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$80,204.80-$133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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