SVP, AI Transformation

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The SVP, AI Transformation is a senior executive responsible for leading First American’s enterprise-wide AI transformation agenda. This role focuses on evolving the company’s core business models and shared services functions to become more intelligent, agile, and digitally enabled leveraging AI.
This role will champion the disciplined adoption of AI-driven technologies – including agentic models, workflow intelligence, and decision augmentation – ensuring that transformation is executed with rigor, accountability, and measurable value delivery. This is not a theoretical strategy role; it is an execution-focused position with influence over change adoption, cross-functional alignment, and sustainable modernization.

Key Responsibilities

• Identify, develop, and execute a roadmap for value-focused AI deployment across the organization that delivers meaningful operational and financial impact.
• Screen opportunities for AI investments across the company and partner with executive leadership and business divisions to execute high-priority initiatives.
• Collaborate with senior leaders to align AI initiatives with strategic goals and customer experience outcomes.
• Serve as a connective force across Product, Technology, Operations, and Shared Services to enable collaborative, enterprise-wide AI transformation.
• Develop and manage AI program KPIs to measure business impact and adoption.
• Partner with HR and Learning & Development to launch AI upskilling and change management programs across the organization.
• Ensure AI strategy aligns with data governance, compliance, and internal control standards.
• Foster a culture of responsible innovation by aligning AI adoption with organizational values, workforce readiness, and change resilience.

Ideal Candidate Profile

• 15+ years of leadership experience across enterprise operations, product and technology integration, business transformation, and continuous improvement; preferably in title insurance, real estate technology, or financial services.
• Strong operational grounding with the ability to influence across business lines and corporate functions.
• Demonstrated expertise in driving adoption of new ways of working across diverse stakeholder groups.
• Skilled in transformation governance, business case development, and performance management.

Success Measures

• Accelerated delivery and adoption of enterprise transformation initiatives.
• Measurable value delivered from AI-enabled use cases (e.g., cost savings, cycle time reduction, accuracy gains).
• Business adoption rate of AI and digital tools across functions.
• Percentage of enterprise functions transitioned to scalable, modern operating models.
• Satisfaction and alignment scores from business unit and shared services leaders.
• Reduction in transformation waste, delays, and rework across initiatives.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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