System Engineer

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<div class="isg-job-description“> System Engineer

Fairfax, VA

Pay From: $85,000 per year
MUST:

Experienced System Engineer

2+ years of field service, technical support, or systems troubleshooting experience.

Experience supporting hardware systems, networking devices, or integrated technology platforms.

Strong customer-facing communication skills with the ability to explain technical concepts to non-technical users.

Excellent diagnostic and problem-solving abilities.

Ability to work independently while managing service calls across multiple locations.

Valid driver’s license and willingness to travel within a 100-mile radius of Northern Virginia.

Ability to lift and transport technical equipment when required.

Associate’s or Bachelor’s degree in Information Technology, Electronics, Engineering, or related field or equivalent technical experience.
DUTIES:

Serve as the district’s primary technical liaison and trusted advisor for all deployed client solutions.

Build strong relationships with school and district stakeholders to ensure successful system adoption and performance.

Provide consultation and guidance on best practices, system usage, and operational optimization.

Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments.

Coordinate with internal engineering and support teams when advanced troubleshooting is required.

Conduct onsite service visits to perform system diagnostics, repairs, and maintenance.

Support product installations, upgrades, and configuration updates across customer locations.

Provide onsite and remote training sessions for school and district staff.

Help customers understand system functionality, troubleshooting steps, and operational best practices.

Support adoption of new features and product capabilities.

Document service activities, troubleshooting processes, and resolutions within internal systems.

Maintain inventory of service tools, replacement parts, and equipment.

Ensure all service activities align with company service standards and customer expectations.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act”.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

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