Systems Availability Manager (m/f/x)

Introduction

IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success, as we bring together different business units and teams that balance their priorities in a way that best serves our client’s needs.

Your Role and Responsibilities

The Technology Lifecycle Services (TLS) Team is expanding its footprint in Switzerland and looking for an experienced Systems Availability Manager (SAM) for z-Systems Hardware. As Systems Availability Manager you will act as contact person and subject matter expert for one or more products and/or technologies. Your activities aim to consult your assigned clients on improving their system availability and transition the operation from reactive break&fix to proactive, incident-avoiding approach. As part of your role you will

• Provide services with a prime focus on system stability and high availability and with a secondary focus on architecture and campus design.
• Visit your assigned clients on site regularly to perform relevant pre-agreed tasks, and update and maintain their understanding and knowledge of the client-specific requirements and environment.
• Assist your clients during critical processing phases such as migrations, deployments, reorganisations.
• Support your clients in performing analysis, health checks, and other aspects of their main operating tasks.
• Provide technical consultancy support to large client projects.
• Enable communication to IBM Mainframe Software teams and IBM Labs.
• Advise clients on potential continual service improvement actions.

Required Technical and Professional Expertise

• Expert knowledge of IBM Mainframe and z/OS.
• Knowledge in at least two of the following technologies: DB2, CICS, Websphere, GDPS, performance tuning and hardware configuration management.
• High level of service orientation and consultancy mindset; the role requires building a strong network with your client on technical expert and management level.
• Fluent German and / or English language skills.

Preferred Technical and Professional Expertise

• Working experience in a Mainframe technical expert or consultancy role.
• Experience to work in a global virtual team.
• ITIL foundation certification.

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