Systems Engineer II

Operational Responsibilities

• Provide day to day system administration of enterprise applications, networking, and hardware.
• Solve complex issues escalated by Help Desk or other staff.
• Assist other Technology Solutions staff as necessary to meet project and Credit Union needs.
• Evaluate and implement creative ideas to reduce cost and improve efficiency.
• Design and implement new applications, technologies, and enhancements to existing applications.
• Ensure compatibility and interoperability of in-house computing systems.
• Install, Configure, Secure, and Maintain complex network, server and storage systems.
• Coordinate and perform in-depth tests, including end-user reviews for modified and new systems.
• Meet with end users to define system goals, identify and resolve system issues.

Administrative Responsibilities

• Provide orientation and training to end users for all modified and new systems.
• Create systems specifications, diagrams, and documentation for all computing systems and procedures.

Conduct research on hardware and software products to justify recommendations and to support purchasing efforts

Competencies

To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

• Analytical – the individual synthesizes complex or diverse information.
• Problem-Solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Communication – the individual speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills and participates in meetings.
• Judgment – the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning and organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Safety and Security – the individual observes safety and security procedures and uses equipment and materials properly.

Information Technology Skills

Required: Deep understanding of Windows server and desktop operating systems and virtualization technologies. Microsoft based authentication systems both cloud and on premises. Industry standard backup systems, virtual server management systems, Storage Attached Networks, network concepts, programming, and hardware, patch management, email security/filtering, proxy, and web security/filtering. Basic understanding of TCP/IP, DHCP, DNS, SNMP, SMTP and other industry standard protocols. Deep understanding of O365 administration and management.

Preferred: ATM security/network/server design and management. Data network design and management, firewall and IPS design and management, Patch Management, Web server design and implementation. Advanced understanding of TCP/IP, DHCP, DNS, SNMP, SMTP and other industry standard protocols. Direct expierence with VMware, ISCSI or other SAN technologies. Expierence with advanced disaster recovery techniques and datacenter failover scenarios.

Certificates, Licenses and Registrations (Preferred)

Microsoft Administrator, Engineer, and/or Architect certifications. AWS or Azure cloud certifications, Cisco certifications. CompTia, ISC2, or similar industry standard certifications related to systems administration, networking, security, etc..

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet

DECLARATION

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Thought Provoking – Capable of making others think deeply on a subject
Functional Expert – Considered a thought leader on a subject
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well

Bachelors (required)

High degree of customer service including daily verbal and written interaction with a diverse group of end users. (preferred)
Ability to work with minimal supervision. (preferred)
Availability and willingness to work extended and/or alternative hours as needed for issue resolutions, deployments, system upgrades. (preferred)
Ability to maintain integrity of confidential information and work responsibly with sensitive data. (preferred)
Excellent organizational, time-management, and follow-up skills. (preferred)
Ability to plan, implement, and manage multiple projects simultaneously. (preferred)
Experience working in a team-oriented, collaborative environment. (preferred)
Ability to effectively prioritize and execute tasks in a high-pressure environment. (preferred)
Highly self-motivated, directed and detail oriented. (preferred)
Ability to problem solve highly complex problems and develop accurate and useable solutions (preferred)
Ability to communicate ideas in both technical and user-friendly language. (preferred)
Proven experience in implementing server and/or client software, server and infrastructure hardware, network hardware and basic programming, and other infrastructure type systems. (preferred)
5-15 years of related experience (preferred)