Job Req Number: 100542

Time Type: Full Time

Team Lead, Administration

At DSV we’re building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Please see the links at the bottom the page, to find out more about us.*

DSV are recruiting for a Team Lead, Administration at our Stoke on Trent location.

As an Administrative Team Lead, you will be responsible for managing and supporting the day-to-day activities of the administration team. You will ensure that all administrative functions, including data management, reporting, invoicing, and customer communication, are completed accurately and efficiently. This role requires strong leadership, organisational skills, and attention to detail to maintain service excellence and support operational success. You will act as the key link between the administration team, operational departments, and customers, driving performance, compliance, and continuous improvement.

Key Responsibilities

• Team Leadership: Lead, support, and develop the administration team; manage workloads, set priorities, and ensure tasks are completed accurately and on time.
• Customer Communication: Act as first point of contact for customer queries; ensure professional and timely responses to maintain high customer satisfaction.
• KPI & Performance Monitoring: Track and monitor administrative KPIs; drive improvements where needed to achieve targets.
• Data Management & Reporting: Oversee data entry, reporting, and record keeping ensuring accuracy and compliance with company standards.
• Invoicing & Financial Support: Ensure all invoicing, purchase orders, and financial administration are completed on time and accurately.
• Compliance & Audit Support: Maintain compliance with company policies, GDPR, and legal requirements; support internal and external audits.
• Process Improvement: Identify inefficiencies in administrative processes and implement improvements to increase productivity and accuracy.
• Training & Development: Provide training and ongoing support to team members; ensure skills and knowledge are kept up to date.
• Cross-Department Collaboration: Work closely with warehouse, transport, and customer service teams to support smooth end-to-end operations.
• Problem Solving: Proactively address and resolve issues raised by customers, suppliers, or internal teams.
• Resource Planning: Allocate resources effectively to meet business and customer requirements, including covering absences and peak workloads.
• Health & Safety / Wellbeing: Promote a positive workplace culture, supporting team engagement, wellbeing, and safe working practices.

Skills & Competencies

• Proven experience in an administrative or coordination role, ideally within logistics or supply chain.
• Strong leadership and people management skills.
• Excellent organisational and time management abilities.
• Strong communication skills (written and verbal) with the ability to liaise confidently with customers and colleagues at all levels.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable with ERP/WMS systems.
• Ability to work under pressure and meet deadlines.
• Problem-solving mindset with focus on continuous improvement.

Key Deliverables

• 100% accuracy in data entry, reporting, and invoicing.
• Timely completion of invoicing and financial tasks in line with customer and company deadlines.
• High customer satisfaction through effective and professional communication.
• Achievement of administrative KPIs (e.g. processing speed, query resolution times, error rates).
• Well-trained, engaged, and motivated administration team with clear development plans.
• Effective cross-department collaboration ensuring smooth operational flow.
• Compliance with internal policies, GDPR, and audit requirements.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on the link** at the bottom of the page for further details on how DSV is working towards these targets.
• Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***.
• In addition, we can offer access to a selection of employee benefits, such as:
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
  • Salary Sacrifice Cycle Scheme
  • WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
  • LifeWorks app for access to cashback and discounts on high street and online brands.
  • Life Insurance and which includes access to expert probate support.
  • Much more

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact ukierecruitment@dsv.com to discuss.

DSV Careers

If you want to know a bit about DSV Careers, please see below***

Links:

Link* – https://www.dsv.com/en/about-dsv/winning-as-one

Link** – https://www.dsv.com/en/sustainability-esg

Link*** – https://www.youtube.com/watch?v=SnMpG10Po3w

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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