Team Leader, Legal Support

Job title:

Team Leader, Legal Support

Company

Clyde & Co

Job description

The RoleDepartment: Legal Support
Location: Toronto
Role: Team Leader, Legal Support
Reporting to: Legal Support Manager, Canada
Status: this is an exempt position (not overtime eligible); supervisory and hands-on as neededThe TeamTo ensure the legal support team meet the demands of the firm and its clients. This role will be responsible for the successful delivery of a high-quality, client-focused legal support service for the Toronto office’s practice areas including commercial litigation, insurance litigation, insurance defense and coverage disputes, professional liability, product liability, etc. through the operational day-to-day management of Legal Assistants (about 10), while continuing to offer direct legal support as needed. They will work closely with all members of the team and other Team Leaders focusing on understanding the business and practice needs, working with the Legal Support Manager and fee earners to deliver appropriately excellent client focused support services. This role involves working onsite at the office a minimum of 3 days per week.Key ResponsibilitiesPeople Management

• Manage individual performance of allocated support resources including regular

progress meetings and career conversations * Ensure the smooth induction of new starters and supporting the Legal SupportManager in ensuring awareness and understanding of HR, department and client
specific policies, procedures, and information * Act as a coach to develop the team to the highest standards

• Identify appropriate training to support personal development through feedback,

performance management and continued assessment of training needs * Ensuring care and wellbeing for the Legal AssistantsManagement of Support Services

• Manage legal support teams with a focus on service delivery and excellence;

coordinate and resolve issues relating to workflow to ensure deadlines are met,
resource availability, working relationships, service delivery and HR matters * Manage resource allocation following absences, holidays etc. to ensureservice levels are maintained with a fair distribution of workload and cover * Work closely with other Team Leaders and Legal Support Managers to support wider group. Ensure full understanding of the groups aims and objectives

• Develop relationships and proactively manage services around agreed SLAs, and

ensure successful team management and workflow allocations * Responsible for ensuring the prioritization of work appropriately, balancing fee earning work and capacity, liaising with other Team Leaders and Legal Support Managers on peaks and troughs of activity

• Identify head count issues to Legal Support Managers and work to create effective solutions and work-sharing
• Participate in the recruitment and selection process for team members
• Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions to address the changes, working with Legal Support Managers to introduce these into the service
• Proactively and flexibly work with the other Team Leaders to improve the quality

and efficiency of legal support services provided to the business, ensuring
consistency of approach * Participate in legal support team meetings

• Maintain appropriate statistics to fit the requirements of SLA report monitoring
• Approval of time off, absences, overtime etc
• Develop and manage the current services being provided as well as considering future changes in line with technology changes and the changing needs of our clients/the business, and liaise with other Team Leaders and Legal Support Managers on suggested adjustments
• Liaise with other Team Leaders and Legal Support Managers to co-ordinate desk

allocations, moves and changes in conjunction with IT and Workplace Services. * Ensuring high standards of service are consistently maintained and developed.Quality of Service

• Drive the delivery of exceptional client service, quality and consistency across team members and ensure processes are developed positively, with best practice shared with other Team Leaders, Legal Support Managers, and colleagues across the region
• Ensure full compliance by the legal teams of our policies and procedures (e.g.

Compliance, ISO, Finance), engaging with other offices/regions where appropriate * Actively support and be a champion for department/firm initiatives, engaging with other offices/regions where appropriate where appropriate and drivingimplementation of changes * Participate in department projects, adopting common project methodologies frominitiation to completion and ensuring business requirements, objectives and
anticipated benefits are understood and achieved * Any other duties as required, commensurate with the level of the postEssential Skills & Experience

• Legal Assistant Diploma/Certificate from a Community College or the equivalent
• A minimum of 5-7 years of relevant experience as a senior legal assistant
• Prior managerial experience is preferred
• Excellent communication skills with the ability to quickly establish credible relationships at all levels
• Impeccable English grammar and knowledge of the Ontario Rules of Civil Procedure
• Ability to balance conflicting priorities, be alert to potential problems and challenge working practices; Proactive and collaborative
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved efficiently and effectively
• Ability to work within and manage effective working processes excellent service

delivery * Ability to lead, motivate and develop people and act as a role model

• Attention to detail and the highest quality standards
• Resilient with the ability to manage or escalate difficult situations effectively and stay calm under pressure
• Good influencing skills
• Customer service focused Technical Skills
• Leadership traits and excellent communication skills
• Demonstrable suitability to work in a management role and an ability to communicate effectively at all levels
• Ability to build and maintain excellent working relationships with all staff levels
• Advanced Microsoft Office skills

The FirmClyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.Our ValuesOur values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.

Expected salary

Location

Toronto, ON

Job date

Sun, 02 Feb 2025 05:55:12 GMT

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