Technical Analyst-CDP

Details:

Stefanini Group is hiring!

Stefanini is looking for a Technical Analyst-CDP in Various Locations Across USA(Hybrid)

For quick apply, please connect with Ayush Dwivedi; Ph: 248 728 2636 / [email protected]

W2 Only!

Job Summary:

Utilizes highly specific technical skills to identify and troubleshoot technical issues with multiple electronic access platforms including software and hardware issues in support of end users. Provides analysis on software defects and recommends mitigation strategies or remedies to management. Lead the planning and implementation for System automation projects.

Responsibilities:

• Must be willing to be on call periodically from 8am-2pm ET or 2pm-8pm ET Monday through Friday.
• Perform technical troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions on a data lake house hosted in an cloud environment utilizing technologies such as R/ SparklyR, Databricks, Starburst, Collibra, Tableau, Python and/or Alteryx.
• Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors. * Oversee Application, production and/or implementation support, both technical and user, for new releases.
• Consult on application testing strategies, document observations and coordinate responses.
• Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation.
• Make recommendations to management regarding process improvements.
• Coordinate the information flow between business owners and development staff.
• Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
• Documents end-user interactions into the automated call logging tools for tracking and productivity purposes.
• Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management.
• Collaborate with training team to develop and conduct end-user training sessions as well as training and user guides.
• Coach, mentor and assist the development of other technical support staff.
• May act as a team leader and coordinate assignments of other technical support staff, as well as, have accountability for the success of department functions.
• Leads administrative ad hoc assignments and assists with contingency testing as directed.
• Work with internal customers and encourage open dialogue and contributions to understand requirements, assumptions, current reality, and constraints.
• Develop, implement and mature support processes, procedures, and best practices to ensure efficient and effective support operations.
• Monitor the stability, availability and performance of CDP platform, analytics and reporting systems and related application infrastructure.
• Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support operations.
• Collaborate with the platform engineering, analytics, infrastructure team and product to implement improvements and ensure alignment with overall business objectives.
• Generate reports on support activities, system performance, and incident trends for CDP stakeholders.
• Develop and maintain documentation of training content, user documentation, support processes, procedures, and incident resolutions
• Foster relationships with key stakeholders and user groups, deepen knowledge of evolving support needs
• Collect and report on CDP platform and support services metrics
• Perform other duties as assigned.

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