Technical Service and Development (TS&D) Specialist – Multibase (TM)

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us jobs-near-me.org DuPont Careers

We are hiring a Technical Service and Development (TS&D) Specialist for the Multibase™ product line to join our Copley, OH site.

The TS&D Specialist provides product technical expertise to customers, and internal teams, in the development and application of products, processing techniques, testing against industry standards, and resolution of problems. This TS&D role may perform formulation optimization / domestication to support the local manufacturing site. They may assist with product improvements, competitive positioning of existing product offerings, and new business product developments. The candidate is the primary technical resource, for the regional business teams, and works directly with global technical, Copley manufacturing, sales & marketing, distributors, customers, and other strategic partners.

The individual may guide or support, the work, of a technician.

MULTIBASE™ is a major player in Thermoplastics, and we are present in the USA, Europe, and Asia. For over 40 years, we have developed thermoplastics to meet the needs of our customers. We have quality industrial tools, and we are positioned in various markets such as automotive, construction, electronics, cabling, packaging and more. Customer satisfaction is one of our priorities, as is the safety of our employees, and the protection of the environment. It is in this sense that we are ISO 9001 and 14001 certified and we adhere to the global OCS (Operation Clean Sweep) program. 

Your Key Responsibilities:

Technical Support: 

• Offers technical support and exceptional customer service to clients by addressing inquiries and efficiently resolving issues.
• Provide customer technical support on the product range and coordinate generation of technical data necessary to qualify the product for customers and targeted applications with a goal of gaining customer approval.
• Develop and provide product training and assist with product literature.

Customer Engagement: 

• Communicate effectively with customers to gather feedback, fully understand their needs, and provide customized solutions.
• Act as a product representative for our customers. Attend meetings, provide presentations, sometimes on the customer site.
• Follow the qualification, at the customers, and ensure the conformity of our products to the industry standards.

Documentation Maintenance:

• Maintain precise documentation of test results, procedures, and customer interactions to ensure traceability and compliance. Document results in the required customer format.
• Conduct analytical, experimental, investigative, and other fact-finding work to support the customer.
• Provide scientific understanding of the observed phenomena, over composition, process, and performance relationship.

Troubleshooting & Quality Management:

• Develop and implement strategic approaches for troubleshooting quality issues related to product performance and application.

Collaboration:

• Active member of project team. Participate in the global technical network and ensure knowledge transfer.
• Contribute to the site programs (such as safety and quality). Adherence to product stewardship is required.

Industry Knowledge

• Develop and demonstrate professional expertise and experience acquired through the writing of internal technical reports, active participation in seminars, publication of articles in the specialized press and presentations at relevant technical conferences.
• Stay up to date with industry trends, standards, and regulations to maintain expertise in thermoplastics technologies.

Qualifications:

• Bachelor’s degree in chemical engineering, Plastics Engineering, Polymer Engineering, or a related field.
• In-depth knowledge of thermoplastic processes, compounding, injection molding, and extrusion techniques, complemented with an understanding of polymer materials, their formulation, and organic and silicone compounds.
• Proven experience in a Technical Service & Development (TS&D) role and/or engaging in customer-facing environments.
• Effective communication and interpersonal abilities. Proficiency in Spanish would be an asset, when collaborating with customers and internal teams.
• 5 years of relevant experience and technical expertise in the development and application of products, processing techniques, testing against industry standards, and problem resolution for both customers and internal teams.
• Highly organized project management and capabilities to build work plans with a sense of responsibility, adept planning of activities, and ability to meet deadlines and commitments.
• Ability to work in a collaborative setting to achieve customer and business goals.
• Proficient in Microsoft Office applications and experienced with IT tools such as SAP.
• Flexibility to travel as needed, up to 10-20%, for business and to meet customers.

#LI-IC1

Join our Talent Community to stay connected with us!

On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont’s Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

Read Full Description