Technical Services – Sr. Continuous Improvement Manager

• This individual should be located near a major Midwest airport**

This high exposure position will support the Industrial Wood Division and will have interaction with Sales, Technical Services, Marketing, Technical, Quality, Operations, and Accounting teams to lead customer-facing continuous improvement projects. This role will be essential in providing data analytics to both identify new opportunities to bring efficiency to customers across the network and quantify the value created through our continuous improvement work. The incumbent will educate and coach Six Sigma methodologies within the Technical Service and Sales teams, mentor Six Sigma certification candidates, lead high impact Continuous Improvement projects, interface with customers, support Accelerated Root Cause investigations, and help identify key areas of opportunity for the business and its customers.

CORE RESPONSIBILITIES

1) Lead customer-facing Continuous Improvement (CI) projects

• Support sales and technical service teams to develop solutions for articulated and unarticulated business needs of strategic customers
• Apply advanced statistical techniques, Design of Experiments (DOE), Measurement Systems Analysis (MSA), etc. to the evaluation and resolution of technical problems
• Support the Technical Service and Sales organization in executing CI projects at customers, support onboarding of new customers, and support major technology transitions at existing customers

2) Lead customer technical data analysis and insights

• Analyze data gathered by our Technical Service Team to identify insights that can create processing advantages (faster run rates, higher yield, fewer defects, etc.) at our customers
• Provide insights back to R&D organization to inform product refinement and new product development
• Collaborate with Quality team to identify opportunities to reduce complaints and improve the customer experience

3) Lead Six Sigma and Lean methodology adoption within the Technical Service & Sales teams

• Educate / mentor employees in the understanding of the DMAIC, and Lean methodology to enable more effective customer conversations
• Collaborate with L&OD and the Technical Training Manager to develop/adopt training materials for Technical Service
• Coach / mentor Green Belt candidates to ensure timely completion of projects and candidate certifications

4) Influence organization by initiating and driving change and process improvement; cultivate a culture and mindset of Continuous Improvement

MAJOR TASKS PERFORMED

• Lead Six Sigma and Lean projects for IWD Technical Service
• Identify and lead projects to improve IWD customer’s performance
• Act independently to provide expert, hands-on implementation of Six Sigma / Lean methods and related tools to identify and capitalize on CI opportunities for the business
• Develop new methods or processes
• Lead division level projects and act as a project manager as needed
• Execute multiple site and business wide projects / programs concurrently
• Report / track regularly the progress, milestones, savings, and other key aspects of projects that are being led or mentored
• Interface with IWD sales teams to meet strategic customer business needs.

BASIC QUALIFICATIONS

• Bachelor’s degree in Chemistry, Engineering, Mathematics or other relevant degree. 
• Black Belt Six Sigma trained, certificated is preferred.
• past Six Sigma project coaching 
• Strong problem and analytical solving skills
• Strong communication / presentation skills
• Creation and utilization of effective measures
• 5 years of operations or technical experience to include experience in Six Sigma portfolio management is required
• Highly proficient with Minitab software or in other statistical software

People Skills

• Must be comfortable presenting findings and recommendations to leadership
• Must demonstrate proven leadership and effective change agent to implement strategic initiatives in an organization
• Must possess effective project management skills and ability to influence at all levels of organization
• Must possess effective verbal and written communication skills
• Must possess high-level business sense
• Must perform well in high-energy, team-oriented environments
• Must have a strong customer focus with the ability to create revenue opportunities

PERSONAL ATTRIBUTES:

• Motivating and directing others
• Timely, quality decision maker
• Strong customer focus
• Listening skills
• Manage vision and purpose
• Dealing with ambiguity
• Strong planner
• Interpersonal and political savvy
• Innovation / creativity management
• Travel Requirements: Up to 30% Domestic and International

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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