Technical Training Operations Coordinator

Job description

Technical Training Operations Coordinator

Location: On-site in Pryor, OK

W2 Only

Mission: To execute the logistics, data administration, and reporting necessary to ensure a 100% qualified technical workforce.

Core Responsibilities
1. Metrics & Health Reporting

• Data Visualization: Maintain site-level “heat-maps” to identify qualification gaps across shifts and teams.

• Reporting Cadence: Execute the weekly generation of Technical Qualification Plan (TQP) health metrics for local leadership.

• Validation: Ensure the accuracy of local training data, serving as the “Single Source of Truth” for site qualification status.

2. LMS & Data Administration

• System Custodian: Act as the Local Liaison for the Learning Management System (LMS).

• Roster Hygiene: Update and manage the training enrollments for the Metro/Site, ensuring alignment with current headcount.

• User Support: Provide first-tier troubleshooting for basic user access issues and learning plan assignments.

3. Deployment & Logistics

• Operational Mapping: Align Global training programs with the local site’s status and product availability facilitating program / course rollout locally.

• SME Liaison: Coordinate with local Subject Matter Experts (SMEs) to ensure instructor availability for OJT/ILT sessions.

4. Onboarding Support

• New Employee Onboarding Flow: Facilitate the logistics of the new hire training experience to ensure a frictionless transition.

• Efficiency Tracking: Monitor the Mean Time to Onboard (MTTO) and report on local blockers preventing timely completion.

5. Feedback & Quality Assurance

• Feedback Loop: Aggregates feedback from technicians regarding training content clarity and technical accuracy.

• Content Documentation: Identify and document curriculum bugs or errors; submit Content Change Requests (CCRs) to the Global Curriculum team for resolution.

6. Issue Resolution

• Incident Triage: Field and resolve site-level training hurdles (broken links, permission errors, or scheduling conflicts) to prevent training downtime.

• Additional Details

  Role Positioning

• This position is execution-focused, supporting local data-center training operations.
• These hires are considered critical frontline support for the training organization.
• Core Purpose of the Role
• To act as the first line of defense for all training-related questions, issues, and operational needs at the data-center level. This role sits between global curriculum teams and local technicians, ensuring training programs are executed smoothly.

  Primary Responsibilities (Manager’s Emphasis)
  1. Frontline Training Support

• Serve as the initial point of contact for technician questions.
• Triage training issues before they escalate to global teams.
• Resolve basic blockers quickly (access issues, scheduling conflicts, broken links, etc.).
• 2. Execution Layer for Training Programs
• Dexian is constantly rolling out new technologies and new training programs.
• This role ensures local execution, alignment, and readiness for each rollout.
• Acts as the operational bridge between global curriculum and local site needs.
• 3. Analytics & Reporting
• Must be comfortable working across multiple analytics tools.
• Much of their current work is manual, especially in spreadsheets.
• Dexian is transitioning toward more agentic / AI-driven internal customized tools, so adaptability is key.
• Candidates should be able to:
  • Maintain dashboards or heat maps
  • Validate training data accuracy
  • Produce weekly training health reports
• 4. Stakeholder Coordination
• Work closely with:
  • Global curriculum teams
  • Local SMEs
  • Site leadership
• Ensure training schedules, instructor availability, and onboarding flows are aligned

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.