Technical Writer

United in Performance. Inspired by Innovation.

Mission:

A Technical Writer produces documentation to guide users of all experience levels through the operation of complex unmanned vehicle systems. This consists mostly of software documentation but may also include physical installation and repair instructions. Work duties include composing screenshots, illustrations, and diagrams.

A level III technical writer has mastered the writing and editing skills for producing good technical content. They have a basic understanding of engineering processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets with the Product Manager to determine the documentation needs for the project
• Researches how the product will be used
• Authoring in Paligo or a similar XML-based authoring tool
• Takes digital pictures and prepares illustrations of the product to be used in the documentation
• Interacts with engineers, testers, and support personnel, gleaning knowledge of complex systems
• Makes complex or difficult procedures easy to understand and follow, creating relevant illustrations
• Organizes information so users can find what they need when they need it
• In addition to end-user documentation, also assists with engineering documents, reports, and other internal documents including legal and certification documents for product sign off
• Helps improve documents by doing comprehensive editing for grammar and clarity
• Reformats Word documents
• Helps define and improve processes to make all Epiroc’s documents accessible and keep them accurate
• Learns new software and picks up skills on the fly, particularly Epiroc’s products and development tools
• Occasional travel is required

ESSENTIAL EDUCATION, WORK EXPERIENCE, JOB SKILLS

• Bachelor’s degree in English, Journalism, Communication, or related field, or equivalent work experience
• Four or more years of experience in professional/technical writing
• Excellent knowledge of English grammar and usage
• Writes clear, concise, and flawless procedures
• Deep knowledge of office software use and troubleshooting
• Basic understanding of Docbook XML
• Basic understanding of XSL, CSS
• Learns new applications and systems quickly
• Creates or works with others to create professional-looking, helpful illustrations using a variety of methods

Benefits: 

• Benefits eligibility begins the 1st of the month after the start date 
• Health care eligibility – including medical, dental, vision, prescription and telemedicine 
• Wellness Program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 

Life at Epiroc: 

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, ‘Dare to Think New.’ With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries. 

Employment at Epiroc Drilling Solutions LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment. 

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job. 

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

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