Technology Project Management & Customer Service Manager (Information Technology Manager 1)

Initial Posting Date:

12/11/2024

Application Deadline:

12/22/2024

Agency:

Oregon Liquor & Cannabis Commission

Salary Range:

$7,244 – $11,205

Position Type:

Employee

Position Title:

Technology Project Management & Customer Service Manager (Information Technology Manager 1)

Job Description:

The Oregon Liquor and Cannabis Commission (OLCC) oversees access to alcohol and cannabis products in Oregon through education, regulation, and distilled spirits distribution. Our aim is to protect public health and safety while supporting responsible businesses and providing funding for local and state agencies.

The agency is comprised of three major operational programs; the Distilled Spirits Program, the Recreational Marijuana Program, and the Public Safety Program. All three programs are supported by the Administration, Financial Services, and Support Services divisions. Revenue generated from these programs helps support state and local government programs. The OLCC distributed more than $600.4 million in the last two years to Oregon’s General Fund, Cities, Counties, and Drug/Alcohol Abuse Programs. This money helps fund essential services such as schools, police, and healthcare for Oregonians.

The Distilled Spirits Program oversees the distribution and sale of distilled spirits in the state. The Distilled Spirits division centrally purchases, warehouses, and distributes distilled spirits to Oregon’s independently operated liquor stores. OLCC’s Public Safety Program licenses and regulates businesses in the alcohol industry such as manufacturers, wholesalers, bars, restaurants, grocery, and convenience stores.

The Recreational Marijuana Program is exclusively authorized to make recreational marijuana available to consumers and licensed businesses through retail marijuana stores. The program also tracks the growing, transporting, processing, and selling of recreational marijuana products. The Public Safety Program is responsible for licensing and regulating the operation of the recreational marijuana industry in Oregon.

The position is based at our Milwaukie, OR headquarters office. Please note that this office will relocate from Milwaukie to Portland, OR by the end of 2026. 

What’s in it for you:

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service and safety
• Work/life balance, 11 paid holidays a year, personal days, sick time, vacation accruals, and more! Click here to learn about State of Oregon benefits.
• Pension and retirement programs.
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Possible eligibility for the Public Service Loan Forgiveness Program
• A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity.
• This position is eligible for hybrid remote work with options to work from home once the incumbent has gained the proficiency to perform independently. The position will be required to work from the office a minimum of two days per week.

About this opportunity:

• This position is a Management Service position and is not represented by a union.
• This position serves a twelve (12) month trial service period.

Here’s what you will do:

The IT Project Management & Customer Service Manager is a management level role with accountability and responsibility for the Commission’s project management, solution development, enhancements, application maintenance, vendor management, and customer service efforts within the Information Services Division. Reporting to the Chief Information Officer (CIO), this position, in collaboration with the CIO and Information Technology leadership team, participates in strategic planning, solutions roadmap, and provides direction, planning, and policy development within the division.

This includes planning, overseeing and managing strategy development and implementation, vendor management, customer service, as well as budget and resources that ensure the success of agency technology projects. The position will primarily be engaged in supervising the portfolio and project management staff, business analysts, developers, vendors, and external customer support.

Please contact [email protected] if you would like a copy of the position description.

Here’s what you need to qualify:

Minimum Qualifications

• Five years of lead work, supervision, or progressively related experience

OR

• Two years of related experience and a bachelor’s degree in a related field

Preferred Skills

• Experience and/or education in computer science, information technology, project management, or a related field
• Ability to present complex technical ideas and concepts to leadership, technical teams and stakeholders
• Management experience leading diverse teams
• Proven ability to lead and develop a team, fostering a collaborative and high-performance culture.
• Maintains the confidentiality and integrity of sensitive information
• Expertise in identifying, assessing, and prioritizing risks and issues, and implementing mitigation strategies
• Strong skills in interpersonal relationships, verbal and written communication, business management, business ethics, conflict management, and project management
• Strong leadership skills and the ability to establish and maintain effective working relationships with superiors, subordinates, peers and other agencies and the public
• Familiarity with PMBOK/BABOK (Project Management certification preferred)
• Strong planning skills with demonstrated ability to prioritize tasks among projects

Application instructions and information:

• A resume is required for this job posting. Please attach it in the “Resume / Cover Letter” section of the application.
• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
• You may be asked to submit a skills assessment, a writing sample, or a video/phone interview as part of the application screening process.
• Internal candidates currently working for any State of Oregon agency must apply using your employee Workday account. In addition to required attachments, ensure that your profile has your current job history and education. In Workday, click on Menu in the upper left corner, Jobs Hub, Find Jobs. Enter the job number in the search bar, click on the job title and select Apply.

Additional information:

• The use of outside resources such as artificial intelligence (AI) software during applicant skills assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The selection process consists of a review of your application and an evaluation of your education, experience, training, and overall professionalism of your application materials. Candidates that follow the application directions, submit what is required and provide us with credentials that showcase their skills and how they meet the minimum qualifications and desired attributes will be invited to an interview. Resumes will not replace the completed job history experience in Workday. We will only review documents that are requested. Because details are very important to us, your application materials will be evaluated for grammar, spelling and punctuation. 
• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
• Any offer of employment with OLCC is contingent on acceptable references and background check. This position requires a background and security check with fingerprinting to work in areas that handle confidential documents. An adverse background and failed security clearance will result in disqualification.
• The person in this position may drive a State of Oregon vehicle. We require drivers to hold a current, valid driver’s license and maintain a good driving record in order to drive.
• Eligible veterans who meet the qualifications will be given veterans’ preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
• We hire preferred workers! For more information, please visit our website: Preferred Worker Program.
• OLCC does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OLCC will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about OLCC

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at [email protected] 

OLCC is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.

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