Telecommunications Account Aide (Information Technology Management Services)

ABOUT THIS POSITION

The City of Phoenix is honored to be recognized on the Forbes list of America’s Best-In-State Employers 2024. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider. https://www.phoenix.gov/newsroom/human-resources/3215

With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you’re an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow. 

There is an opening for a Telecommunications Account Aide in the Information Technology Management Services department. In this role you will verify, reconcile, maintain, and pay telecommunications service billings and inventory information for services and equipment citywide using SAP and Calero. This position reports directly to the Telecommunications Account Manager.

Responsibilities include: 

• Maintain citywide telecommunications services accounts and processing of vendor billings in Calero and SAP before end-of-month close for all city departments.
• Maintain cost accounting records and auditing vendor billings against master records to ensure accuracy.
• Review contracts to validate monthly charges received from vendors and identify and correct errors.
• Keep citywide accounts balanced by monitoring and researching past due balances and adjusting as needed.
• Manage Travel Service Receipts (TSRs) in SAP Plant Maintenance assigned to accounting to validate vendor billing for new, changes, disconnects, and equipment orders.
• Create and maintain detailed spreadsheets needed to balance and reconcile accounts.
• Provide high levels of customer service over the phone, through Teams, and via email for internal and external customers, including vendors.
• Review, develop, analyze, and modifying accounting procedures to ensure efficiency and accuracy of inventory control and payment processing as needed.
• Provide back-up to the Account Clerk III and the other Telecom Aide as required.
• Prepare cash receipts.
• Assist with activity charges as needed.
• Ad hoc research and report generation.
• Other responsibilities as requested by leadership.

IDEAL CANDIDATE

• Strong communication skills.
• Proficient with Microsoft products such as Excel, Word, Teams, and Outlook.
• Ability to research accounting discrepancies.

SALARY

Pay Range: $21.02 to 31.06 per hour. 

Hiring Range: $21.02 to $28.17 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

• Three years of bookkeeping and clerical accounting experience, involving detailed invoicing, reconciliation, maintenance of centralized accounting procedures, and report generation.
• One year of experience in the telecommunications industry performing billing/inventory functions.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• One year of Accounts Payable experience.
• One year of experience using SAP, SRM or other financial accounting software.
• One year of experience reconciling and processing invoice billings.

RECRUITMENT DATES

Recruitment closes December 19, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications. Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

REFERENCE

Telecom Account Aide, JC:74270, ID# 56396, 12/5/2024, USM, KA, Benefits:003.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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