Telephone Operator

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<div class="isg-job-description“>Overview

Telephone Operator

Southern Cancer Center – Providence Hospital Location

Southern Cancer Center is seeking a courteous and dependable Telephone Operator to join our team at our Providence Hospital location. This role is often the first point of contact for our patients and plays a critical role in supporting patient care by ensuring timely, accurate communication between patients and our medical staff.

Under direct supervision, the Telephone Operator provides a full range of switchboard and call-handling services, assists with clerical tasks as needed, and serves as a liaison between patients and clinical teams. The position supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

Essential Duties and Responsibilities

• Answer all incoming calls promptly, courteously, and efficiently.
• Accurately triage calls and connect callers to the appropriate extension or department.
• Take, document, and relay messages in a timely and professional manner.
• Respond to emergency and urgent patient calls and immediately direct them to clinical staff when necessary.
• Perform switchboard functions including:
• Transferring and connecting calls
• Setting up conference calls
• Providing instructions on telephone procedures
• Reporting telephone or equipment malfunctions to the appropriate party
• Maintain a pleasant, helpful, and professional phone presence at all times.
• Open and close the telephone switchboard as assigned.
• Operate and manage the in-house paging system.
• Perform clerical and administrative duties as assigned to support departmental workflow.

Minimum Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0-3 years of experience, preferably in a medical or healthcare setting.
• Strong communication and customer service skills.
• Ability to remain calm and professional in high-volume or urgent situations.

Qualifications

Physical Demands

• Ability to sit for extended periods of time.
• Occasional stooping, bending, or stretching for files and supplies.
• Occasional lifting of files or materials up to 30 pounds.
• Manual dexterity sufficient to operate a telephone, keyboard, copier, calculator, and other office equipment.
• Vision correctable to 20/20 and hearing within normal range for telephone communication.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Office-based work environment.
• Frequent interaction with patients, families, and the public.
• High volume of incoming calls requiring attention to detail and professionalism.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

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