TeleSales Sales & Retentions Consultant TeleSales Sales & Retentions Consultant

So, why Optus?

At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

About the role

As a Inbound Contact Centre Sales & Retentions Consultant you’ll be the voice of Optus, and we want you to be an influential and key part of delivering our best customer service and sales!

Be a part of vibrant and successful sales team passionate about selling comprehensive packages. Through providing outstanding service to existing and new customers and resolving issues, you’ll build positive relationships and provide total solutions of services available through Optus. And the good news is that in this role you’ll predominantly be undertaking inbound calling, with some outband calling on warm leads.

Being a Full Time role, you’ll receive a comprehensive package of base salary plus have an opportunity to receive uncapped commission, bringing the total on target earnings of $84000+ per year!

Site bound at our Optus Centre Sydney in Macquarie Park, our campus is filled with green spaces to work and enjoy on your lunch break, countless cafes and eateries, an on-site gym, and collaboration spaces.

You’ll be responsible for:

• Answering incoming customer enquiries with outstanding customer service.
• Creating unique customer connections through building long lasting customer relationships.
• Communicating, promoting and selling Optus products and services to new and existing customers.
• Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty.

About you

You’ll be an energetic, passionate, confident and people focussed individual who has prior success in a contact centre or sales role. You’ll thrive in target driven environment and be able to provide outstanding customer experiences. While it would be amazing if you have worked in the telco industry, this experience is not crucial.

You are a problem solver, negotiator and standout colleague, who can work in a fast-paced dynamic environment with a positive can-do approach. You’ll have exceptional communication skills and a high level of personal accountability, ensuring you take ownership and follow up.

About the Team:

Our inbound sales and retention team is a diverse group of dedicated individuals who are upbeat, fun, motivated and results driven. They’re a pivotal part of the business and are leading the way in how we roll out our technology and services to our customers. Not only are we super passionate about the latest technology trends but also in how we support and tailor our services to customers nationwide.

Optus is a place where we let you do you. We’re a highly collaborative workplace, and offer a range of perks such as:

• A competitive salary plus a variety of incentives
• Uncapped commission with first 3 months guaranteed at 100%
• Discounts on products and services
• Ongoing training, mentoring and development opportunities
• Great and inclusive office environment
• Plus more!

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

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