Teller III

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<div class="isg-job-description“>**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Sheridan, WY Sugarland branch.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
The Teller III will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier’s checks, traveler’s checks and savings bonds.
• Answers customer’s questions in person and/or on the telephone.
• Records customer account transactions by logging cashier checks, travelers’ checks, and other special services; prepare currency transaction reports.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.
• Completes special customer requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, and providing special statements, copies, and referrals.
• Completes safe-deposit box procedures.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to Teller Group Leader, and maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Improves teller job knowledge by attending training sessions.
• Contributes to customer service and bank success by welcoming related, different, and new requests to include helping others accomplish job results.
• Participate in all dual control functions.
• Processes expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, proof transactions, and the buying or selling of foreign currency.
• Utilizes 360View to process activities, incidents, and referrals to business partners and all other lines of business.
• Recognizes the need to place holds according to Reg CC and bank policies, and adhering to all proper check and cash handling standards.

MANAGEMENT RESPONSIBILITIES

• Mentors Teller I and II employees.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES

• Ability to handle confidential and sensitive information.
• Excellent mathematical aptitude.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Follows all check and proper cash handling standards, meeting or exceeding bank cash balancing standards.
• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
• Keeps up to date on regulation changes; follows all bank policies and procedures.
• Completes all required annual or job-specific training.
• Embraces First Interstate Bank vision, mission, and values.

education AND/OR experience

• High School Diploma or General Education Degree (GED) required
• 1-3 years experience in a cash handling and customer service role required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently
• Handling – Frequently
• Hearing – Frequently
• Lifting – Occasionally
• Sitting – Occasionally
• Standing – Frequently
• Talking – Frequently
• Walking – Occasionally
• Noise Level – Moderate
• Typical Work Hours – Vary based on scheduling/business need
• Regular and Predictable Attendance – Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Our company is an equal opportunity employer. Employment here is based solely upon an individual’s merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

 

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