Terms and Condition of Service – Administrative Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

RAF High Wycombe

About the job

Job summary

We are looking for an enthusiastic team member to provide administrative support to the Terms and Conditions of Service (TCoS) team. You will be responsible to Career Management Support through the TCoS Executive Officers for the efficient and effective administrative operations of the TCoS team and its associated tasks. 

This post offers the opportunity for some working from home once training is complete. However the expectation is that the successful candidate will attend the office a minimum of 2 days per week as approved by Line Management/Chain of Command and in accordance with Head Office guidance. 

This position is advertised at 37 hours per week. 

Job description

TCoS is a small team within Career Management Support. The team is primarily a processing hub, responsible for the administration of all TCoS processes associated with an individual’s service, ranging from promotions, contract changes, further service, future employability and exiting the Service. This is facilitated through extensive use of a database and Microsoft Office Suite applications.

You will be responsible for managing and administrating group mailboxes, effectively prioritising emails, processing requests that fall within your allocation and forwarding other requests to the relevant clerk.

This job description is a general outline of the role’s duties and responsibilities and may be amended as the team evolves. The post holder may be required to undertake other duties as required from time to time.

Understand and know how to navigate relevant policy and publications.

Be the point of contact for general queries within your allocated group mailbox.

Train for, develop an understanding of and carry out the tasks required for your TCoS role including:

• Management and processing of promotion tasks including substantiations
• Management and processing of re-engagement/change in commission task including offers, returns and withdrawals, re-mustering and Profession transfers
• Management and processing of Early Terminations from Service including Voluntary Withdrawals, discipline and medical exits
• Management and processing of Employment Review Boards (ERB) including monthly ERB updates
• Management and processing Extension of Service (EoS) Boards
• Understand the use of Scio in TCoS tasks including running rank review reports on Scio
• Weekly maintenance checks on registers
• Assisting with data cleansing projects
• Assisting with correction tasks
• Support other TCoS AOs in their role when required

Person specification

A key role within the team, you must be able to work successfully as a team member but also work on your own initiative and make decisions when required. You will be able to understand how your role affects the administration of your customers’ records and process information accurately within short timescales.

This role is suited to someone who is highly organised, confident in using IT and enjoys being part of a high performing and busy team.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Delivering at Pace
• Seeing the Big Picture
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £24,985, Ministry of Defence contributes £7,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• 25 days annual leave per year (increasing by one day per year to a maximum of 30 days)
• 8 public holidays per year
• Excellent travel links with free car parking, Gym and Costa Cafe.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

The post does not offer relocation expenses. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Please Note: Expenses incurred for travel to interviews will not be reimbursed. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. 

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. 

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. 

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucia Smith
• Email : lucia.smith904@mod.gov.uk

Recruitment team

• Email : DBSCivPers-ResourcingTeam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:

info@csc.gov.uk.

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