Title Coordinator (Remote)

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are seeking an experienced professional with exemplary customer service, communication and organizational skills to coordinate and track demanding commercial transactions involving multiple properties on a National Level. The Title Coordinator will be responsible for working with multiple national and strategic global teams to coordinate the completion of title and escrow processes and will serve as the main point of contact between our support teams and NCS frontline operations.

What You’ll Do

• Organizes large commercial transactions in a fast-paced production environment.
• Respond to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform.
• Act as a point of contact representing the Global production teams to our internal clients and partners.
• Act as a subject matter expert for global title production teams.

• Draft new procedures, policies, and training materials as needed.
• Direct and instruct teams across multiple global locations.
• Ensure established procedures are followed, implementing new ones as needed.
• Promote continuous improvement in efficiency initiatives to enhance production and reduce costs
• Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates correct trends which would compromise the achievement of our team’s targets.

What You’ll Bring

• Bachelor’s degree preferred
• 2+ years experience/knowledge in the Real Estate Industry, Title, Escrow, Mortgage or related industry.
• 2+ years in a Customer Service or client-facing role.
• Experience mentoring, training and supporting team members in operation processes and best practices.
• Strong attention to detail
• Effective in a collaborative, multi-disciplinary and fast-paced team environment.
• Superior analytical, critical thinking and problem-solving skills
• Must have a positive, professional, and customer-focused approach when supporting internal and external customers.
• Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.
• Proven ability to drive results, manage priorities and meet deadlines.
• Advanced proficiency with Microsoft Office applications (Outlook, Excel, Word, and Teams)
• Exercises good judgment and decision-making skills.
• Experience with Salesforce platform is preferred.
• Experience and Knowledge of Title principles, practices and procedures is preferred
• Familiar with Artificial Intelligence (AI), automation tools, and emerging technologies, including the ability to leverage AI-powered solutions to improve efficiency, streamline workflows, enhance customer service and support operational excellence.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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