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<div class="isg-job-description“>Job Title: Tolling Operator/ Tolman / Toll booth operator
Duration: long term contract
Shift days: 10 -12 hour shift – 6am – 8 pm –Saturday -Wednesday, Wednesday – Sunday, Thursday – Monday
Shift Timing: 10 Hours a day (Hybrid)
Location: Golden, CO 80401
Job Description:
- Client is looking for highly motivated, self-starters to join our Tolling Operator Team. experience is desired; but., the ability to learn at quick pace, adapt and contribute, as necessary, to our growing program may be considered. The operator position is the eyes and ears of detection and management of all activities related to tolling operations.
- As the Tolling Operator, you will monitor the roadways to detect, confirm, update, and respond to scheduled and unscheduled traffic incidents related to tolling, congestion and, once implemented, monitor dynamic toll pricing for the Express Lanes. You will also provide administrative support, perform research and investigation, maintain databases, and fulfill request from the Operations and Maintenance leadership and contracted team members (i.e. Atkins and others) and other departments.
- As a support to the Client Traffic Operations team, this role will learn and execute, upon request, the Traffic Management Duties listed below. The Tolling Operator will closely and proactively monitor the tolling equipment, prioritizing safety and being mindful of revenue loss by reporting events to proper teams and authorities that lead to resolution. Also, when required, create maintenance tickets to report and document events that impact toll revenue collection. Will work closely with the tolling maintenance team (and other teams) and become knowledgeable with reporting specific failures to the correct contractors/departments that are responsible for resolving a reported issue.
- Using Tolling and Traffic Dedicated Software/Apps/Platforms such as TAP, OpenTMS and ETC Rite Suites, the Tolling Operator will continually monitor the Real-Time activities of the Express Lanes to ensure AVI Transponders and License Plate are being read and recorded, become aware of problems, and identify trends. Will also react to incidents and events that occur along the Express Lanes Network that impact the Express Lanes as well the General Purpose lanes.
- As necessary and in accordance with policy perform toll voids, regular and periodic logging of routine events to include checking all cameras, toll systems on TAP, confirm VTMS displays, react to alarm and status notifications from email and initiate regular review of general system health while providing documentation with a daily email log, updated every two hours, minimally. Live and real-time tracking of system outages, equipment failures, and network interruptions to all relevant parties via email, text, or phone. Create and follow up on all tickets for maintenance issues that remain unresolved. Contacting the Client NOC by phone or email to get help for issues needing immediate resolution for equipment or fiber that fall within the Client maintenance teams.
- Each Express Lane Corridor has its own Business Rules, Operational Requirements, that include days and hours of operations and behavior patterns. While Tolling Operators will initially be hired to support a specific corridor, all operators are required to become knowledgeable and able to perform cross-functionally throughout the Express Lanes network.
Role & Responsibilities:
- Monitors congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, CAD feeds and traffic reports from local media partners for incidents.
- Creates identified incident in ATMS, notifies appropriate personnel, and provides additional responses as required.
- Actively reviews or implements traffic management through the use of tools such as ATMS, ATIS, DMS/CMS (Dynamic Message Signs/Changeable Message Signs), Ramp Metering, 511 floodgates, and develops alternate route provisions when an incident or heavy congestion is detected and verified.
- Implements travel time postings on DMS/CMS during peak traffic hours, as needed.
- Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOPs.
- Receives and responds to emails or re-directs to appropriate staff as necessary.
- Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.
- Compiles daily 511 feedback report for vendor and client review.
- Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.
- Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
- Assists with data collection to include in monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested.
About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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