Training Administrator – LMS

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<div class="isg-job-description“>Job Title: Training Administrator – LMS
Location: Sacramento, CA 95817
Duration: Contract 6+ Months
Job Mode: On-Site
Pay rate: $40.00/hour on w2 without benefits
Shift hours: Monday through Friday regular shift time
Summary:

• Department’s Career Development and Learning department is in need of a training coordinator to support LMS (Learning Management System) training administration, Help Desk technical support and general training administration.

Role & Responsibilities::
LMS Training Administration:

• Manage and oversee the Cornerstone Learning Management System (LMS), ensuring that all training modules are correctly uploaded, organized, and easily accessible to employees.
• Schedule training sessions, enroll employees in courses, confirm attendance, and manage cancellations and rescheduling.
• Maintain comprehensive records of employee training progress, compliance, and completions, ensuring that all employees meet their mandatory training requirements.
• Assist employees with technical issues related to the LMS, providing guidance on accessing training modules and navigating the system efficiently.
• Utilize ServiceNow to document training requests and manage workflows related to training administration.

Help Desk Technical Support:

• Act as the primary point of contact for employees encountering technical difficulties with the LMS or related training systems.
• Provide prompt and effective troubleshooting for any issues reported through help desk tickets or direct inquiries, ensuring minimal disruption to training schedules.
• Utilize ServiceNow to log and track support requests, ensuring that all technical issues are documented, prioritized, and resolved in a timely manner.
• Create knowledge base articles in ServiceNow to address common issues and provide employees with self-service options for troubleshooting.

Training Administration:

• Coordinate logistics for in-person and virtual training sessions, including booking locations, arranging technology needs, and preparing training materials.
• Collaborate with trainers to ensure that session content aligns with the organization’s goals and employee development needs.
• Collect feedback from training participants to assess effectiveness and identify areas for improvement, reporting findings through the LMS and ServiceNow.
• Prepare regular reports on training participation, completion rates, and feedback to inform management and drive continuous improvement in training programs.
• Leverage ServiceNow for reporting and analytics to provide insights on training effectiveness and employee engagement.

Required Qualifications:

• One or more (1+) years of progressively responsible paraprofessional administrative experience including experience coordinating and performing analytical and administrative processes, drafting business correspondence and reports, planning and performing data compilation and reporting, performing accounting or financial analysis, coordinating budgetary processes, coordinating processes with other staff and departments, personnel administration, and/or organizational evaluation and management.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

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