Training Consultant / Customer Success Consultant

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices.

Lexis Nexis New Zealand is looking for a Training Consultant to join our Client Experience and Learning team to provide quality instruction to customers throughout New Zealand through digital and in-person formats.

About the Role:

The Training Consultant will be responsible for delivering high quality training to our clients, including legal professionals, based on an understanding of their needs and workflow. You will be self-motivated and used to working autonomously and willing to learn about our new products and services as they are developed. You will be adept at building effective relationships with stakeholders including customers and internal teams and are always looking for ways to grow the impact and effectiveness of your training. You will have some experience and interest in developing digital resources that support effective learning. 

This is a hybrid home/office full-time role to be based in Wellington or Auckland. Additional flexibility may be an option for the right applicant.

Responsibilities:

• Planning learning activities to cover the customer base
• Engaging directly with our customers and end-users to enhance their knowledge of our products and drive usage.
• Delivering training activities each month through online and face-to-face training
• Defining customer learning needs and planning and implementing effective training solutions
• Contributing to the development and maintenance of digital learning resources including user guides, online learning materials, digital resources
• Building effective relationships with individual end-users and key stakeholders
• Working with other LexisNexis stakeholders (e.g. sales teams, product teams, content lawyers, editorial, marketing, and finance) to ensure an integrated approach to customer success.
• Bringing meaningful insights from the customer and the market into the business to help improve our product offerings and market knowledge.
• Keeping up to date with changes in markets, customers, competitors and products and adapting training programs and delivery style to reflect product and market changes.
• Ensuring timely completion of all required reporting in defined databases.

Requirements:

• Be a superior communicator and collaborator who can create an engaging learning environment (both in person and online)
• Have experience using digital tools for effective training
• Preferably hold a relevant qualification (in for example Education; Law; Digital Learning;Knowledge Management; Technology,) with experience in training delivery and customer relationship management
• Be able to identify opportunities while building strong relationships with customers and stakeholders
• Be experienced in liaising with others at various organisational levels

Please note you must be legally authorised to work in New Zealand to be considered for this role.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.lexisnexis.com/en-nz

https://www.relx.com/careers/join-us

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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