Training & Development Specialist

Responsible for conducting training sessions in a classroom setting for new and existing employees. 

Required:

1. Five (5) years call center experience.
2. Bachelor’s degree or 5 years relative work experience
3. Advanced computer skills in Word, Excel and PowerPoint.
4. Advanced technical writing skills.
5. Advanced organizational skills.
6. Excellent communication skills with the ability to public speak.
7. Experience with principals and methods for curriculum and training design and development.
8. Ability to clearly communicate information and ideas so others can understand. 
9. Excellent classroom management. 

Desired:

1. Bachelor’s Degree.
2. Experience with training and/or developing adult learners in a classroom setting.

Responsibilities:

1. Onboard and train new or existing employees for job readiness.
2. Instruct employees on new or changing processes or procedures.
3. Stay focused and on task with scheduled training in classroom setting.
4. Create and provide training documents for new and existing employees.
5. Provide refresher courses/training to existing staff as needed.
6. Conduct/Complete quality audits, side by sides, assessments, etc. of employees.
7. Report trainees progress to leadership on a continuous basis. 
8. Develop and maintain great rapport with employees and leadership. 

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