Training Senior Director

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! First American’s Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Manages a team which oversees and develops the strategy and training programs, curriculum, and training methodology/delivery for First American employees and/or external customers for a business unit or at a corporate level. Drives and develops training programs that align with long term, strategic business goals. Establishes and implements training strategies, standardizing training initiatives to meet organizational and learner needs and measure success. Promote efficiency and competitive advantage by creating train-the- trainer programs and developing the skills of staff and end users. Implement strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results.

What You’ll Do:

• Drive, develop and implement end-to-end learning strategies and training programs in accordance with initiatives and strategies for a defined function or across a business unit. Implements and directs goals, objectives, and work standards for assigned area.
• Plan and design educational and training curricula across live, virtual, and on-demand channels.
• Determine training needs, strategies, and measurements for training success, tying learning outcomes to adoption and field performance. Provides input to executive management.
• Manage and evaluate trainers’ performance, the impact of the training, and the infrastructure of the training department.
• Implement goals, objectives, and work standards for the department which impact other areas/departments.
• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline. Plans, organizes, administers, reviews, and evaluates the activities of a broad organization.
• Accountable for function financial results which impact organization performance.
• Own vendor selection and management.
• Comprehensive understanding of the overall company and competitive environment.
• Other duties as assigned

What You‘ll Bring:

• Bachelor’s degree in education, organizational development, communications, or equivalent combination of education and experience
• Advanced degree preferred
• 10+ years demonstrated experience in Training/Enablement with experience managing multiple functions and/or multi-disciplinary teams
• Track record of designing and executing successful training programs with significant and broad impact.
• Experience with an extensive knowledge of a wide range of traditional and modern training methods (mentoring, coaching, on-the-job or in a classroom training, e-learning, workshops, simulations, etc.)
• Demonstrated competency in developing and executing strategic plans. Significant experience developing and implementing solutions.
• Demonstrated success by meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.
• Possess and applies a broad knowledge of principles, practices, and procedures of field of specialization to the completion of complex projects.
• Understanding of metrics/dashboards which drive an environment and culture of continuous improvement.
• Possesses problem solving, collaboration, critical thinking, team building, and presentation skills.
• Results oriented and solution thinking with time management and project management skills.
• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

Pay Range: $166,700 – $222,300 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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