Training & Team Co-ordinator

Who are we?

Lumo, is an Open Access train company who provide regular, cost-effective, 100% electric train travel between London and Edinburgh as an alternative to flying that is great value, kinder to the environment and just as time effective as taking a domestic flight. 

Our people are key to our success, and we are recruiting an engaged, empowered, multi-skilled and flexible family of colleagues who live and breathe our values of:

• Being proud & passionate people
• Sustainability at our heart
• Staying safe & healthy
• Always learning and improving
• Inclusive one team culture

First Rail is one of the UK’s most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Lumo and Hull Trains). We operate all types of passenger railways – intercity, commuter, regional and sleeper services.

Lumo is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the team

The role of the Training & Team Co-ordinator is to be responsible for the day-to-day coordination of European Rail Traffic Management Systems (ERTMS) training and project activities to facilitate a successful delivery of a training programme to Lumo.

Provision of administrative support to the Project Office Manager, Training Development and Delivery Manager and liaison between Train Operating Companies and the project team.

About the job

1. Support the Training Development and Delivery Manager in preparation of driver and other role training courses including, but not limited to;

• Support in onboarding process for driver recruits
• Preparation of course handbooks and slideshows
• Coordination of facilities for training courses
• Working alongside the train operating businesses to ensure release of personnel at appropriate times
• Planning and diarising for trainer, instructors, and attendees for the East Coast Digital Programme training course
• Administrative duties associated with training course delivery.

1. Coordinate the training workstream project report, plan and documentation under guidance of ERTMS Operations and Training Manager
2. Meeting management (booking of, agenda, minutes, tracking actions, supporting team meeting) for East Coast Digital Programme.
3. Support with travel/accommodation bookings for East Coast Digital Programme
4. Support planning, coordination and communication activities
5. Provide assistance with other activities within the project management team as appropriate on an ad-hoc basis as directed by the East Coast Digital Programme Project Manager

As a minimum, you will need to have:

• Experience of supporting a team/project in an administrative/secretarial position
• Excellent communication skills, both written and verbal
• A high level of attention to detail and skill in creating accessible, traceable documentation
• Ability to work on own initiative, self-motivated and able to set and achieve demanding targets and objectives, and report upon them.
• Experience of working within a training organisation or within a railway environment (not essential)
• Proficiency in MS Office (MS Excel, MS PPT and MS Outlook, in particular)
• Excellent time management skills and ability to multi-task and prioritise work

About the location

You must be located within a 60-minute commute of Newcastle upon Tyne, our offices are located behind Newcastle Central Station.

Working pattern

17.5 hours per week, Tues, Wed and Thursday on site. 

Additional Information

This is a fixed term position for 2 years.

The Reward

• Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
• Incentive Scheme/Bonus of up to 10% of your annual salary
• Employee Assistance Programme
• Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
• Shopping & Lifestyle Discounts
• Discounted Gym Membership
• Employee Share Plans (Save as you Earn and Buy as you Earn)
• NEXUS – Tyne and Wear Metro Discount
• Life Assurance Cover 4 x your annual salary
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Access to a digital GP 24/7
• Tax Benefit Bike Scheme

We all belong at Lumo. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://www.healthassured.org/blog/neurodiversity/

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