ucbCARES Engagement Science Partner

JOB DESCRIPTION
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Make your mark for patients

UCB is looking to hire an exceptional UCBCares Engagement Science Partner who excels at collaboration across a variety cross-functional stakeholders, demonstrates strong prioritization skills and management of competing tasks with a focus on delivering exceptional customer service reflecting a solutions-oriented mindset.

Job Scope and Accountabilities:

Our successful hire will focus on handling incoming customer service requests by providing timely, accurate responses to product inquiries. Support customers in overcoming challenges accessing medication and support programs and ensure all interactions are documented in a compliant, detail-oriented manner. Maintain up-to-date product knowledge, gather and share customer insights, and follow up to guarantee resolution and exceptional service. You will work directly with a team of individuals consisting of both Pharmacists and Customer Care Professionals while engaging more broadly with colleagues across Quality Assurance, Pharmacovigilance, Customer Service, and Trade teams. Additional support and collaboration with both Field Medical and Commercial teams to support external stakeholders across all therapeutic areas.

Key Responsibilities:

• • Respond to incoming product inquiries in a timely manner.
  • Appropriately escalate inquiries to internal stakeholder to ensure compliance with applicable regulations
  • Exhibit proficiency in timely and accurate documentation in the designated Inquiry Database
  • Make use of advanced customer service skills to meet or exceed customer expectations.
  • Maintain relevant product knowledge and ensure strategic alignment with designated internal stakeholders

Interested? For this role we are looking for and individuals with the following education, experience, and Skills:

• • Bachelor’s Degree with a health care related background (preferably RN/BSN)
  • Background in CNS, Immunology or Rare Disease is helpful
  • Minimum of 2 years clinical experience with patient education or support responsibilities
  • Experience in customer service or patient-facing roles
  • Strong interpersonal and communication skills

Base Salary: $104,800 to $137,600

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the Application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.