Unclaimed Property Specialist

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for determining the appropriate disbursement of all outstanding financial items in accordance with Company and regulatory guidelines.

What You’ll Do:

• Analyze and research outstanding checks per guidelines
• Analyze and research existing balances in files and communicate with internal customers to resolve
• Interfaces with escrow branches/customers as the first point of contact to resolve service calls/queries/problems.
• Determine issues to escalate to management for review and direction
• Identify Opportunities for process improvement, risk mitigation and issue resolution

What You’ll Bring:

• High School diploma or equivalent
• 2-3 years of related experience
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level
• Working knowledge of FAST and Trustlink is strongly recommended
• Working knowledge of Microsoft Office Excel
• Analytical & detail orientated

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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