Org. Setting and Reporting

This position is located within the Field Technology Unit (FTU) in the Mission Support Service of the United Nations Support Mission in Libya. The position is based in Tripoli, Libya (Tripoli is classified as a Hardship “E” duty station and a non-family duty station). The incumbent will be under the overall supervision of the Chief of the FTU.

Responsibilities

Within the limits of delegated authority, the Information Systems Assistant will be responsible for performing the following duties: • Assists with the planning of all information systems projects within the Mission, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of more complex systems; • Assists with the management of the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs; • Supports the development of technical specifications for the procurement of innovation equipment and contractual services, and coordinates the technical evaluation of offers and proposals received; • Handles all aspects of contract administration including the establishment of service level agreements with vendors and charge back policy for users; • Assists the team with the development of strategies to implement global Innovation systems projects originating out of DFS/ICTD and the Mission; • Assists the team with the development, implementation and monitoring of information systems standards, guidelines and procedures; • Assists the team with the development of detailed systems and other functional specifications and user documentation as required; • Provides advice to users, analyzing user requirements and translating these into new applications; determines application systems integration and linkage issues; • Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of Innovation systems, etc; • Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems; • Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible; • Researches, analyses and evaluates new technologies and makes recommendations for their deployment; • Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc; • Develops the yearly work plan, mentors and supervises personnel of the Unit; • Coordinate, assist, where appropriate conduct feasibility studies, project planning and development, proofs-of-concepts, prototyping, and implementation of new technologies. Innovation & Technology Systems • Participates in the development of plans for major Innovation & Technology systems’ projects within the mission, monitoring the progress of the design, installation and commissioning of various networks and systems; • Develop research and development (R&D) framework, methods and plans, and monitor research program and budgets for R&D; • Identify ICT gaps and undertake assessments, research and/or study to determine appropriate measures to address the gaps or technology limitations; • Undertake substantive technical engagements with internal stakeholders, including the sectors and field offices, as well as external partners and providers as deemed necessary and appropriate; • Assist with planning of all major information systems projects, design, development, testing, monitoring the progress and system analysis, of the projects. • Researches, analyses and evaluates new technologies and make recommendations • Plan, coordinate, and design the underlying infrastructure that integrates multiple sensors and emergent force protection or sustainment technologies; • Develop solutions in Proof-of-Concept environment including testing, training and documenting infrastructure solutions; • Provides guidance to, and may supervise, new/junior staff, consultants, etc. • Performs other duties as required by the Chief FTU and or immediate supervisor.

Competencies

Professionalism: Knowledge of Information Systems and Telecommunications Technologies for large and complex organizational environments; ability to organize and manage diverse and cross-functional groups, across geographically dispersed locations, for institutional systems in conflict and post conflict areas; conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters; knowledge of administrative, budgetary, financial, procurement and human resources policies and procedures; ability to provide specialized advice on a broad range of ICT issues to the Senior Management of the Mission; ability to produce reports and papers on technical issues and to review and edit the work of others; ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Training/certifications in computer science, information systems, mathematics, or related telecom engineering fields is desirable. A technical or vocational certificate in Microsoft Office 365 applications including Power Application is desirable. Relevant training in Network Security, UMOJA role mapper/SLO and iNeed system is desirable.

Work Experience

At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related areas are required. Experience in the management of Information and Communication Technology services and support in this field is required. Experience with UMOJA (roll mapper/SLO) and iNeed (incident management) system is required Experience in creating Office 365 power application (including power apps, BI reports and automation) is required. Experience in systems applications and products (SAP) applications related to enterprise resource planning (ERP) software along with its incident management of SAP services escalation from client to tier 3 is required. Minimum of 2 years’ of experience in a 3rd Line role, specializing in network support in an enterprise environment, Network Protocols – TCP/IP, LAN/WAN technologies, routers, switches, VPNs, MPLS, SDWAN and Network security including firewalls and port level are desirable. Experience providing services in a conflict or post-conflict setting either in the United Nations common system or comparable international organization is desirable. Experience is Microsoft Azure infrastructure, and its management is desirable. Experience in workflow design and implementation is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required and knowledge of Arabic is desirable.

Assessment

Evaluation of qualified candidates may include a written assessment and/or an interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. The appointment or assignment and renewal thereofare subject to the availability of the post or funds, budgetary approval or extension of the mandate. For this position, applicants from the following Member States, which are unrepresented or under-represented in the UN Secretariat as of 31st January 2025, are strongly encouraged to apply:Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam,China, Cuba, Democratic People’s Republic of Korea, Dominica, Equatorial Guinea,Hungary,Grenada, Guinea-Bissau,Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People’s Democratic Republic, Libya, Liechtenstein, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Singapore, Solomon Islands, Somalia, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.